Area Director - Spokane at Redwood Family Care Network

Helping You Live Life to the Fullest! SAILS Washington is dedicated to providing quality community-based support services for people of all ages and needs.SAILS Washington is an innovative leader in delivering person-centered home and community-based services to individuals with intellectual and developmental disabilities. Our Mission is to provide World Class person-centered services, support and advocacy for individuals in positive and life-enriching environments.SAILS Washington takes a ZERO tolerance stance on abuse and neglect. Any allegations will be reported to the proper authorities. We are committed to the Health and Safety of the individuals we support. Our employees share a passion for making a positive impact in the lives of others. We are looking for individuals who share our Mission, Vision, and Core Values.All applicants are subject to a background check. Once a conditional offer is made and a background check has been completed, if SAILS Washington is concerned about a conviction that is directly related to the job, we reserve the right to withdraw the offer of employment.Benefits we Provide:Medical, Vision and Dental InsuranceVoluntary Short-term and Long-term DisabilityEmployee Assistance Program (EAP)Company Paid Basic Life Insurance & ADD plus Voluntary Life InsuranceAccrued Paid Time OffUnlimited Peer Referral ProgramOn-Demand Pay Working Advantage employee discount programHealth Savings Account (HSA)Flexible Savings Account (FSA)401(K)Capella University Discount

Reports Directly To: Washington State Residential Director

Department: Residential

Classification: Exempt

Days/Hours: Schedule as assigned

BBP Exposure: III

Travel Required: Yes

Location: Spokane Area

SUMMARY:

The Area Director is a key leader within the branch, responsible for overseeing day-to-day operations and ensuring program excellence across multiple service sites. This role directly supervises Site Supervisors and supports the effective implementation of services that align with SAILS' mission, values, and regulatory requirements. The Area Director serves as the primary point of contact for internal teams and external stakeholders regarding client care, staff management, and operational effectiveness for their branch. The AD Monitors and or participates in the implementation and delivery of the individual service plan and the delivery of all services provided and uses a person centered focus to manage their locations.

PERFORMANCE RESPONSIBILITIES AND STANDARDS:

The Area Director will:

Leadership & Operations

• Serve as the branch's operational leader, ensuring daily program functions run smoothly and effectively.
• Supervise and support Site Supervisors, holding them accountable for quality program delivery and team oversight.
• Lead the integration of health, behavioral, and community inclusion supports to promote a whole-person approach to care.
• Monitor staffing, payroll, and scheduling accuracy to meet both client needs and agency standards. Monitor compliance with standard hours and schedules
• Monitor and assure compliance with with monthly, quarterly and yearly financial goals to ensure services are provided in accordance with each person's service plan
• Serve as a member of the agencies management team
• Other duties as assigned

Client Services & Advocacy

• Develop and implement individualized Instruction and Support Plans (IISPs) in collaboration with Site Supervisors, prioritizing client health, safety, independence, and community engagement.
• Ensure services are delivered in alignment with our four pillars: People, Service, Cost, and Safety.
• Advocate for client rights and preferences in partnership with families, guardians, and external agencies.
• Serve as the primary point of contact for case management inquiries and client-related issues.
• Serve as a Liaison between the community and agencies in the service delivery system, family, and Guardians

Compliance & Quality Assurance

• Ensure program compliance with SAILS policies and Washington State DDCS regulations.
• Conduct regular quality assurance reviews, follow up on corrective actions, and respond to audits and reviews.
• Maintain accurate documentation and ensure medication administration and adherence protocols are followed.
• Keep State Director and ED informed of all Critical / unusual incidents and or clinical concerns
• Ensure all homes under supervision are environmentally maintained, in strict compliance with state and federal guidelines and certification requirements and company policy at all times
• Coordinate incident / accident review process, monitor for patterns and provide feedback as necessary to prevent future incidents
• Coordinate Investigations of serious Incidents and alleged abuse allegations including appropriate reports to required agencies
• Work with State Directors to develop and implement Plans of Correction as needed.

Staff Supervision & Development

• Hire, train, and develop Site Supervisors and Direct Support Professionals through coaching, evaluations, and performance management.
• Provide ongoing training and support to staff on best practices in supporting individuals with IDD.
• Ensure all employees operate and or manage with in fair labor practices, company policies/procedures and all applicable industry regulations
• Partner with Human Resources on disciplinary actions, hiring, and team development initiatives.
• Provide on-call leadership for behavioral incidents, staffing concerns, and medical emergencies.
• Monitor compliance with standard hours and schedules.
• Conduct regular meetings with employees to share information and develop action plans
• Conduct and or monitor training for all staff in least restrictive techniques, behavior management, active treatment, client rights, prevention of abuse / neglect, documentation / data collection, emergency procedures and other areas as needed.
• Serve as On-call support to supervised homes as required

Communication & Collaboration

• Foster effective collaboration with interdisciplinary teams, families, DDCS, and community partners.
• Communicate proactively and clearly with all stakeholders, ensuring timely responses and updates.
• Utilize technology tools such as Google Suite and Microsoft Office to manage operations, reporting, and communication.

Core Values Alignment

• People: Demonstrates compassion, respect, and dedication in all interactions.
• Continuous Improvement: Embraces feedback and drives innovation to enhance services.
• Empowerment: Supports autonomy and growth in both clients and team members.
• Innovation: Seeks creative, forward-thinking solutions to challenges.

MISSION, VISION, & VALUES ALIGNMENT

• Model and Promote Organizational Values: Lead by example in demonstrating the organization's commitment to person-centered care, respect, dignity, and empowerment of all individuals served.
• Advance the Mission: Actively contribute to creating inclusive communities where individuals with intellectual and developmental disabilities thrive by promoting meaningful engagement and full participation in home and community life.
• Cultural Leadership: Foster a culture of compassion, professionalism, and accountability among team members.
• Strategic Collaboration: Partner with internal and external stakeholders to further agency goals related to quality care, innovation, and continuous improvement.
• Champion Person-Centered Practices: Ensure that individual goals, choices, and preferences are at the forefront of care planning and service delivery.

QUALIFICATIONS:

• Bachelor's degree in Human Services, Social Work, Psychology, or related field preferred.
• Minimum of 3 years of leadership experience in developmental disabilities or a related field.
• In-depth knowledge of Washington State DDCS regulations and service delivery models.
• Strong interpersonal, communication, and organizational skills.
• Proficient in using technology for scheduling, documentation, and communication.
• Ability to work flexible hours and participate in on-call rotation.

REQUIREMENTS:

• Must pass a Washington State background check
• First Aid/CPR Certified (within 120 days of employment, training can be provided)
• Blood Borne Pathogen (within 120 days of employment, training can be provided)
• Need to obtain CPI Blue Card

ONGOING ELIGIBILITY QUALIFICATIONS:

• Complete and pass the background check screening upon hire and every two years thereafter, or as requested.
• Maintain active NAR, CPR/First Aid, Nurse Delegation and other required certifications.
• Complete a minimum of 12 hours of continuing education annually.