Area Manager Cedar Rapids IA at Marsden Central

Job SummaryUnder the direction of the Operations Manager the Area Manager is responsible for the daily janitorial oversight and management of multiple clientslocated in the Cedar Rapids IAArea. This role involves supervising and coordinating the activities of 30onsite employees to ensure the consistent delivery of services related to cleaning safety and maintenance as outlined in the contractual scope of work.Shift: Monday - Friday 62PM - 10:30PM(requires flexibility)Pay: $60K Company Vehicle Fuel Card Bonus OpportunityKey ResponsibilitiesTraining & DevelopmentTrain and develop all associates in their respective job roles to ensure consistent and standardized cleaning procedures.Identify and mentor high-potential associates to support succession planning and develop future leaders.Safety ComplianceConduct regular safety training sessions and complete safety audits to maintain a safe work environment.Customer Satisfaction & EngagementServe as the primary point of contact for customer concerns ensuring consistent communication and high levels of customer satisfaction.Investigate customer complaints conduct follow-up calls document findings and recommend solutions to the Operations Manager and team.Operations & Quality ControlAssign daily tasks to associates and inspect completed work to ensure it meets or exceeds Marsdens quality standards.Conduct regular building inspections to ensure compliance with company and customer expectations.Employee RelationsAddress associate concerns and partner with the Operations Manager and HR as needed to resolve issues in a timely and fair manner.Account Management & SupportAssist with the successful start-up of new accounts including meeting with the customer and supporting the initial onboarding process.Verify employee attendance and performance through timekeeping systems and site visits.Resource & Supply ManagementOrder necessary supplies and equipment for each site to maintain operational efficiency.Budget Awareness & Labor ManagementUnderstand and monitor the labor budget for each assigned building reporting on variances due to vacancies or other changes.Assist with staffing decisions and budget management to ensure cost-effective operations.Policy EnforcementEnforce all company policies and procedures to maintain consistent standards across all locations.Work Schedule & TravelFlexibility to work varied hours as needed but core hours for the role are Monday-Friday 830am-5pm.Daily travel between accounts is required; occasional travel to other markets may be requested.Skills and QualificationsLeadership & People ManagementDemonstrates confidence in self and others.Inspires and motivates team members to perform at their best.Effectively influences others actions and opinions.Open to feedback and gives appropriate recognition to others.Problem-Solving AbilitiesIdentifies and resolves problems in a timely and effective manner.Gathers and analyzes relevant data to develop sound solutions.Maintains professionalism even in emotionally charged situations.Communication SkillsStrong written and verbal communication skills.Able to communicate clearly with associates management and clients.Industry KnowledgeTechnical knowledge of the building maintenance industry is a plus but not required.Training & Operational ProficiencyAbility to complete and apply company training in the following areas:Train-the-Trainer methodologiesStandard Operating Procedures (SOPs)Coaching and documentation of progressive disciplineSupply ordering and inventory managementPerforming inspections and safety auditsUse of eHub software for operations and workforce managementExpense coding in ConcurConducting one-on-one sessionsHandling interviews suspensions and terminationsEducation and Experience3 - 5 years of leadership experience managing front line employees in a business setting2 - 4 years of experience in the commercial cleaning industry is preferredBusiness ConductDemonstrates a strong commitment to upholding the companys values and Code of Conduct.Promotes and maintains a culture of workplace safety leading by example through safe work practices.Treats all coworkers with respect handling conflict with professionalism and positive intent.Shows curiosity and accountability by asking questions to understand why and how work is done; actively supports and champions positive change when improvements are possible.Ensures personal compliance with the companys published Operations Standards.Note: This job description is not intended to be an exhaustive list of all duties responsibilities or qualifications associated with the position. Duties and responsibilities may change at any time with or without notice.AAP/EEO StatementMarsden Services and its affiliates provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race creed ancestry sexual or affectional orientation marital or veteran status color religion sex national origin age disability genetics status regarding public assistance or any characteristic protected under federal state or local law.The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this Job the employee is regularly required to stand; walk; The employee is occasionally required to climb or balance and stoop kneel crouch or crawl. The employee must regularly lift and /or move up to 50 pounds.Required Experience:Manager Key Skills Sales Experience,Direct Sales,retail Experience,Hospitality Experience,Management Experience,Process Improvement,Outside Sales,Team Management,Kaizen,Leadership Experience,Public Speaking,Supervising Experience Employment Type : Full-Time Experience: years Vacancy: 1