Guest Experience Concierge at Atelier Crenn

About Crenn Dining GroupAt Crenn, we are guided by our values of humanity, sustainability, artistry and equity. We create culinary experiences that challenge convention with a planet first mindset. Seeking to keep these values at the forefront of everything we do, we are committed to inclusion at all stages in our operation, from the purveyors we work with to the team we hire. We are an Equal Opportunity Employer and consider all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.About the roleThe Guest Experience Concierge is the first point of contact for guests and is responsible for setting the tone of luxury hospitality that guests will expect from their experience at Atelier Crenn and Bar Crenn. This role is skilled in listening to guests' needs and translating that information into concise reports for the Front of House (FOH) and Back of House (BOH) teams. They are essential contributors to the guest experience and overall operations of the restaurant. What you'll doAnswer every phone call with appropriate greeting from start to end of shiftReturn all voicemail messages in the same dayRespond to all incoming emails within 72 hoursEnsure all guests questions are answered or concerns are resolved in a timely mannerOffer professional guest services by assisting in guest navigation through the reservation processEducate guests and employees on restaurant concept and philosophyMaintain and monitor the reservation book, making sure notes are added and reservations are confirmedReconfirm all dietary restrictions by 72 hours prior to the reservationAssist guests with cancellations or reschedule requestsProvide daily reports to BOH team about dietary restrictionsAccommodate VIP reservations as requested by senior managementHelp guests purchase and redeem gift cardsPrint daily reports, chits, menus and prepare celebration cards for service nightlyAssist in researching guests before their arrivalProvide daily sales and service log reports to teamQualifications1-2 years of administrative experience1-2 years fine dining restaurant experienceExtensive knowledge of Tock, Open Table and other guest-related programs or appsHighly developed skills in G SuiteHigh functioning command of the English language, as well as wide knowledge of culinary terminologyAbility to provide polished and gracious service to guestsBe able to prioritize tasks in order to meet daily, weekly and monthly deadlinesAvailable to work a variety of hours, days and shifts, including weekendsAbility to stand and walk for an entire shift and move safely through all areas of the restaurant, which may include stairs, uneven or slick surfacesAble to move and lift up to 10 pounds, frequently and/or lift up to 25 pounds, and occasionally move and/or lift up to 50 pounds