Assembly Operations Specialist at Backyard Discovery

Why join Backyard Discovery?• Be part of a category leader redefining outdoor living.• Work with a passionate team where your ideas can directly shape future products.• Gain hands-on experience across product management, marketing, and operations.• Enjoy a collaborative, supportive culture built around innovation and growth.• Clear path for advancement — we believe in promoting from within and developing tomorrow’s leaders.About the RoleThe Assembly Operations Specialist is responsible for coordinating, scheduling, and supporting a nationwide network of independent 1099 assembly technicians who perform installations of backyard wood products — including swing sets, pergolas, sheds, gazebos, and greenhouses. This position ensures timely assignment and completion of work orders while maintaining communication between customers, field technicians, and internal operations. The Dispatcher plays a key role in achieving high service levels, technician efficiency, and customer satisfaction across all markets.Essential Duties and ResponsibilitiesDispatching and Scheduling• Assign daily and weekly work orders to qualified assembly technicians based on region, workload, and skill set.• Monitor technician schedules and capacity planning for all covered territories.• Manage reschedules, cancellations, and last-minute job changes promptly to avoid service delays.• Ensure all jobs meet internal Service Level Agreements (SLAs) for timeliness, quality, and documentation.Communication and Coordination• Serve as the primary operational contact for field technicians, providing them with all necessary job details, assembly instructions, and customer contact information.• Communicate clearly and professionally with customers regarding scheduling, arrival times, and project status.• Coordinate with the logistics, customer service, and recruiting departments to resolve issues, confirm product readiness, and fill open service gaps.Monitoring and Job Tracking• Monitor technician check-ins, job progress, and completion using dispatching or route management software.• Verify that all completion photos, customer signatures, and work documentation are received and accurate.• Identify and address incomplete jobs or service failures, initiating follow-up or reassignment as needed.Performance Oversight and Quality Control• Track technician performance metrics such as completion rates, rework frequency, and communication responsiveness.• Document recurring service issues, quality concerns, or compliance violations for review by management.• Support onboarding of new technicians and ensure current 1099 contractors maintain proper insurance and compliance documentation.• Provide data and feedback to the recruiting team on areas where coverage expansion is needed.Operational Reporting• Maintain accurate daily, weekly, and monthly dispatch reports, including job completion, open work orders, and SLA compliance.• Contribute to continuous improvement by identifying operational inefficiencies and recommending process enhancements. QualificationsEducation and Experience• High School Diploma or GED required.• Associate’s or Bachelor’s degree in Business, Logistics, Supply Chain Management, or related field preferred.• Minimum of 2 years of experience in dispatching, scheduling, or logistics coordination; experience managing 1099 or independent contractor workforces preferred.• Familiarity with home assembly, delivery, or final-mile service operations strongly desired.Knowledge, Skills, and Abilities• Strong organizational and time-management skills with the ability to prioritize competing demands.• Effective written and verbal communication skills with both field technicians and customers.• Ability to make sound, timely decisions under pressure.• Competent in Microsoft Excel, Outlook, and related reporting tools.• Detail-oriented with strong follow-through and accountability.Work Environment• This role may be performed remotely or from a centralized dispatch office.• Requires consistent communication with technicians via phone, text, and email.• May require occasional evening or weekend availability during high-volume periods or weather-related reschedules.• Fast-paced environment with frequent changes and tight deadlines.Equal Opportunity StatementBackyard Discovery is committed to equal opportunity for all employees and applicants. As a proud Equal Opportunity Employer (EOE), we do not discriminate based on race, color, national origin, ancestry, citizenship status, religion, sex, sexual stereotyping, sexual orientation, gender, gender identity, gender expression, age, marital status, mental or physical disability, medical condition, genetic information, military or veteran status, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other protected characteristic.