Assistant Automotive Service Manager at Hondru Ford

We are currently looking for an Assistant Service Manager to join our team!Your primary responsibility will be to support our customers with their automotive needs both in person and via phone and email. We are looking for someone who can provide positive customer interactions with genuine respect and courtesy. You will listen carefully to customers descriptions of their problems or the services they need and assist in preparing repair orders estimates for repairs or services and other miscellaneous duties. Attention to detail and follow-through are essential for this position.You will also support the service manager by overseeing daily operations supervising staff and helping to improve customer service satisfaction.We offer in-house training for an individual who is self-motivated willing to learn and seeking a career in automotive customer service.Essential Duties include but are not limited to:Provide excellent customer serviceConsistent regular attendanceAdvise customers about the necessary services for routine maintenanceDocument customer service issues and needsInteract with customers in person over the phone and by emailPrepare repair orders/invoices for customers and estimates of service for needed repairsSchedule service appointmentsSupporting the technicians and the service managerPick up and delivery of customer vehiclesQualificationsDesire to provide excellent customer service driven to help serve othersWillingness to learn and excel at your career goalsValid Drivers License with a good driving recordWe offer an excellent benefits package that includes:Three Health Plan options with dependent coverage options.Low-cost Dental & Vision Insurance.Health Savings and Flexible Spending Account options.Life Insurance.401K PlanPaid time off & paid holidaysElective Short and Long-Term Disability InsuranceWork-Life balance culture.Employee Appreciation Days and events.Employee Discounts on Vehicles products and services.Hondru Auto Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.We are committed to providing a safe drug-free work environment. Applicants must be willing to submit to a pre-employment background check motor vehicle records check and drug test. Interested candidates must possess a valid drivers license and have a satisfactory driving record.We are committed to providing a safe drug-free work environment. Applicants must be willing to submit to a pre-employment background check and drug test. Interested candidates must possess a valid drivers license and have a satisfactory driving record.Required Experience:Manager Key Skills Sales Experience,Mechanic Experience,Customer Service,Dealership Experience,GM Vehicles,Management Experience,Upselling,Auto Service Management,Automotive Repair,Computer Literacy,Leadership Experience,Automotive Service Employment Type : Full-Time Experience: years Vacancy: 1