Assistant General Manager at Sorrel River Ranch

About The Sorrel River Ranch ExperienceSorrel River Ranch aspires to welcome guests and staff into a progressive authentic community that shares the common passion of living life to its fullest. Were driven to develop and foster a one-of-a-kind ranch resort experience offering the best quality locally grown food most unforgettable and enjoyable adventure pursuits genuine relaxation that restores the mind and body unique opportunities for bonding with loved ones and a wealth of experiential education programming with the goal of expanding our collective awareness understanding and appreciation of the incredible world we all share.Position OverviewThe Assistant General Manager is primarily responsible for managing day-to-day operations of Sorrel River Ranch in Moab Utah. This individual must behave as a leader within the Sorrel River Ranch hospitality team and encourage and support all coworkers to deliver the Sorrel River Ranch product to the highest possible standard every day; act as a unifying force; share product innovations and structure with teammates in a clear manner to streamline and improve operations; remain open to all possibilities proposed for Sorrel River Ranch operations and help to understand their viability operability and sustainability; work to understand the cultural differences that enhance the guest experience and add depth to the Sorrel River Ranch work environment and work to further the Sorrel River Ranch product by questioning operational norms proposing solutions and striving to innovate and streamline the Sorrel River Ranch operation.Key ResponsibilitiesOperational Leadership & OversightOversee daily operations across Front Office Housekeeping Activities/Ranch Programming F&B Guest Services and Spa/Wellness (if applicable).Ensure operational consistency cleanliness safety and service excellence throughout all buildings rooms grounds and ranch facilities.Collaborate with department heads to maintain SOPs ensuring compliance with company standards legal regulations and ranch-specific safety protocols.Monitor the guest arrival orientation and departure process to ensure seamless luxury-level experiences.Coordinate with maintenance/facilities on preventative maintenance and rapid response to operational issues.Guest Experience & Service StandardsServe as a visible engaged leader in guest-facing areas building rapport and addressing needs in real time.Resolve complex guest concerns with tact empathy and professionalism to ensure satisfaction and retention.Maintain a culture of hospitality excellence tailored to the ranch environmentauthentic warm attentive and detail-oriented.Partner with activities/ranch staff to ensure programming (horseback riding trail experiences outdoor excursions farm/animal programs) meets safety and luxury-service expectations.Staff Leadership & Human Resources SupportOversee recruitment onboarding training scheduling and performance management for resort staff and seasonal teams.Lead and mentor department managers ensuring cohesive cross-departmental communication and teamwork.Foster a positive work environment emphasizing safety professionalism hospitality and ranch values.Support staff housing management (if applicable) ensuring community standards and property care.Financial & Administrative ManagementAssist with budgeting forecasting labor planning and cost control.Review daily reports (occupancy ADR revenue summaries activity bookings F&B sales labor statistics).Monitor inventory ordering and cost efficiency across all departments (housekeeping supplies ranch equipment F&B retail activities gear).Support strategic planning to maximize revenue opportunities including packages seasonal promotions and guest experience enhancements.Safety Risk Management & Regulatory ComplianceEnsure compliance with hospitality regulations ranch safety standards environmental requirements and animal-handling protocols (where applicable).Conduct regular property and facility inspections for safety cleanliness and hazard prevention.Oversee emergency procedures staff training and safety drills (wildlife trail safety weather emergencies medical response etc.).Guest Activities & Ranch Programming CoordinationWork with Front DeskManager to maintain high-quality outdoor programming.Ensure all activities operate safely on schedule and with exceptional guest engagement.Assist with special events private group itineraries weddings and seasonal celebrations.Quality Assurance & Long-Term ImprovementAnalyze guest feedback (online reviews post-stay surveys on-site commentary) to identify improvement areas.Conduct regular operational audits to ensure standards are met in service grooming room quality and facility readiness.Work closely with Ownership & Corporate Officeto continuouslyimprovesystems amenities and guest offeringsQualifications35 years of leadership experience in luxury hospitality (resort boutique hotel or high-end ranch/lodge preferred).Strong understanding of guest service front office operations housekeeping and F&B fundamentals.Experience managing cross-functional teams.Excellent communication conflict resolution and guest-relations skills.Ability to live/work in a remote or rural environment (if applicable).PreferredExperience with outdoor recreation programming ranch operations or adventure-focused hospitality.Knowledge of equine programs trail safety or outdoor guiding is a plus (not required).Familiarity with PMS/POS systems common to boutique/luxury properties.Experience with staff housing management and seasonal workforce planning.Physical & Environmental RequirementsAbility to walk the property including uneven ground trails barns and outdoor facilities.Comfortable working outdoors in varying weather conditions.Ability to lift up to 30 lbs occasionally (supplies equipment).Work ScheduleFull-time with variable schedule based on seasonality.Regular weekend/holiday coverage expected.We thank all applicants; however only those selected for an interview will becontacted. Applicants who do not already have legal permission to work in the United States will not be considered. Sorrel River Ranch Resort & Spa is an Equal Opportunity Employer committed to a diverse work culture M/F/D/V Required Experience:Director Key Skills Restaurant Experience,Hospitality Experience,Assistant Manager Experience,Management Experience,Accounting,Conflict Management,Computer Literacy,Hotel Management,Leadership Experience,P&L Management,Supervising Experience,Restaurant Management Employment Type : Full-Time Experience: years Vacancy: 1