Assistant General ManagerDirector of Operations | Full-Time | Angel Of The Winds Arena at Oak View Group

Oak View GroupOak View Group is the global leader in venue development management and premium hospitality services for the live event industry. Offering an unmatched 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential highest attended arenas convention centers music festivals performing arts centers and cultural institutions on the planet.Position SummaryUtilizing independent judgment the Assistant General Manager/Director of Operations at Angel Of The Winds Arena assists the General Manager in managing supervising and coordinating all day-to-day operations of the venue including engineering maintenance set-up/changeovers custodial/housekeeping event services and safety and security. Assists in providing overall administrative planning direction and policies to staff assuring the highest quality service program to assure booking/rebooking of events. AGM/Director of Operations ensures an effective and cost-efficient program by controlling departmental operating budget as well as providing highly responsible staff assistance and management to the General Manager. The position will include direct management of the operations department throughout the Everett Events Center which includes Angel Of The Winds Arena Edward D. Hansen Conference and the Everett Community Ice Rink.This role pays an annual salary of $100000-$125000 and is bonus eligibleBenefits for Full-Time roles: Health Dental and Vision Insurance 401(k) Savings Plan 401(k) matching and Paid Time Off (vacation days sick days and 11 holidays)This position will remain open until February 20 2026.About the VenueLocated in the heart of downtown Everett Washington Angel Of The Winds Arena is the premier destination for sports entertainment and community events in the Pacific Northwest. Since opening its doors in 2003 the Arena has hosted millions of guests and a wide variety of eventsfrom high-energy concerts and thrilling hockey games to family shows trade expos and community celebrations.Angel Of The Winds Arena is home to the WHLs Everett Silvertips and features a main Arena with seating for up to 10000 guests as well as the Edward D. Hansen Conference Center and the attached Everett Community Ice Rink. This flexible complex allows us to host everything from intimate gatherings and corporate meetings to large-scale spectacles and world-class sporting events.ResponsibilitiesOversees overall daily operation and maintenance of the facility and systems. This includes workplace safety event related equipment ice surface custodial services sustainability etc.Participate in the development and administration of the facilitys operations and capital budgets; forecast of additional funds needed for staffing equipment materials and supplies; monitor and approve expenditures; implement adjustments as necessaryOversees the advancing and communicating of event information to the appropriate departments and staffOversees the operation of event set-up and tear-down i.e. basketball floor stage risers truss curtains hockey dasher boards and glass chairs signs banquet functions etc.Oversees ice surface install and removal and all day to day and game day ice maintenance and resurfacingSelect train motivate and evaluate staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination proceduresResponsible for Health & Safety complianceDevelop and update comprehensive management reports and manuals (i.e. Operations Manual Annual Preventative Maintenance Plan Annual Facility Report etc.)Demonstrate continuous effort to improve operations decrease turnaround times streamline work processes and work cooperatively and jointly to provide quality seamless customer serviceConduct a variety of organizational and operational studies; recommend modifications to programs policies and procedures as appropriate Establish and maintain effective working relationships with staff facility stakeholders and facility usersDirect and monitor the work of contractors engineers and architects on building projects Maintain hazardous materials communication program and material safety data sheets; maintain knowledge of changes in pertinent Federal State and Local regulations All other duties as assigned by the General ManagerQualificationsB.S. or B.A. degree from an accredited college/university.5-7 years experience in facility operations management.Must show demonstrated knowledge of physical plant management ice maintenance in a major-junior hockey or higher level facility and supervisory skills and experience in work crew supervision in facility operations.Ability to supervise the work of othersAbility to communicate with employees co-workers volunteers management staff and guests in a clear business-like and respectful manner which focuses on generating a positive enthusiastic and cooperative work environmentKnowledge of budget preparation and control.Basic Knowledge of boilers chillers refrigeration and ice makingBasic Knowledge of Fire Alarm / Fire Protection systemsKnowledge of Event production and theatre technologyKnowledge of OSHA requirements.Working knowledge of equipment safety facility maintenance and housekeeping Ability to speak read and write in EnglishAbility to work well in a team-oriented fast-paced event-driven environmentCapable of operating in Microsoft Office applications including: Excel Word Outlook Excellent customer service skillsAbility to work event nights weekends and holidays as required.Strengthened by our Differences. United to Make a DifferenceAt OVG we understand that to continue positively disrupting the sports and live entertainment industry we need a diverse team to help us do it. We also believe that inclusivity drives innovation strengthens ourpeople improves ourservice and raises ourexcellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve and this is the reason we are committed to amplifying voices from all different backgrounds.Equal Opportunity EmployerOak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including but not limited to veteran status uniform service member status race color religion sex national origin age physical or mental disability genetic information or any other protected class under federal state or local law.Required Experience:Director Key Skills Risk Management,Negiotiation,Operational management,Smartsheets,Strategic Planning,Team Management,Budgeting,Leadership Experience,Program Development,Supervising Experience,Financial Planning Employment Type : Full-Time Experience: years Vacancy: 1 Monthly Salary Salary: 100000 - 125000