Assistant Manager Benefit Payment Control Unit at State of Maryland

IntroductionThe Maryland Department of Labor Division of Unemployment Insurance is seeking qualified and motivated individuals for the full-time permanent position of UI Professional IX functioning as Assistant Manager of the Benefit Payment Control Unit. This recruitment will be used to fill current and future vacancies within this classification and an eligible list of candidates will be maintained for one year after the announcements closing date.This position plays a vital role in serving Marylanders who are seeking assistance with Unemployment Insurance benefits. As a Assistant Manager this role will consist of providing leadership and direction for the day-to-day operationsto the Recoveries Investigations and Overpayment Supervisors in the Benefits Payment Control Unit applying UI Management Model standards to comply with USDOL performance measures and Maryland state law.We are committed to building a diverse and inclusive workforce. Spanish-speaking candidates are strongly encouraged to apply.GRADE 20 LOCATION OF POSITION100 S Charles StreetBaltimore Maryland 21201Main Purpose of Job The main purposes of this position are to assist BPC Director in developing planningcoordinating and managing the daily operations within the Benefits Payment Control unit(Investigations and Overpayment and Recoveries sections) for the Division ofUnemployment Insurance (DUI) in accordance with the Employment and TrainingAdministration Advisory System U.S. Department of Labor (USDOL); will directly lead BPCSupervisors; assist in creating policies procedures and establish internal controls thateffectively protect the integrity and security of UI program staff program operations andsystems UI funds UI data and other state assets; to reduce the possibility of internal andexternal fraud by minimizing program vulnerabilities and faulty procedures; and to helpprevent identity theft. POSITION DUTIESThis position duties consist of but not limited to the following:Plan organize manage and supervise the Benefits Payment Control Investigations and Overpayment andRecoveries Supervisors to fulfill the goals and mandates of the Maryland Department of Labor and theDivision of Unemployment Insurance. Direct the numerous Report of Hire (State-SROH and National NDNH) intrastate and interstate crossmatches and wage audits to detect fraud and improper that crossmatches are conducted timely and in compliance with State and Federal Regulations. Directthe Claims Investigations and Overpayment and Recoveries Supervisors overseeing ClaimsInvestigations/Post Audits Overpayment and Recoveries sections within BPC. Assist in analyzing dataderived from each unit to improve the collection of long-term outstanding UI fraud and non-fraudoverpayments. Work in collaboration with Internal Security & Integrity Unit on DUIs Integrity Efforts andtraining for DUI staff benefits and tax units. Detect and reduce UI fraud identity theft. Consult with UISupport and Metrics unit/OIT to ensure timely run of quarterly crossmatch reports and selection criteria isupdated as needed. Maximize the integrity of the UI program through minimization of errors and increasedcommunication. Submit accurate completed timesheets and leave requests to timekeeper by the appropriatedeadline. Review approve and submit timesheets of subordinates by the appropriate deadline.MINIMUM QUALIFICATIONSEducation:A Bachelors degree from an accredited college or university.Experience:Eight years of experience supervising staff in a public or private agency related to rendering and/or determiningeligibility for a Human Service Program.Note:Candidates may substitute additional experience in unemployment insurance as defined above for the requirededucation at the rate of one year of experience for one year ofeducation for up to four years of the required education.SELECTIVE QUALIFICATIONSApplicants must meet the selective qualification(s) to be considered.Include clear and specific information on your application regardingyour qualifications.Five years of experience supervising in call center.DESIRED OR PREFERRED QUALIFICATIONSPreference will be given to applicantswho possess the following preferred qualification(s).Include clear and specific information on your application regardingyour qualifications.Experience with fraudulent ClaimsExperience with Microsoft officeStrong written and oral communication experience.SPECIAL REQUIREMENTSPersonnel employed in this classification will have access to federal tax information and must undergo a state and FBI criminal background check as a condition of employment.All candidates are subject to a background check against files maintained by the Division ofUnemployment Insurance (MD Labor/DUI) to determine whether any monies are owed to MD Labor/DUI as a result of unemployment insurance overpayment/fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment.SELECTION PROCESSPlease make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing will not consider information submitted after this candidates will be ranked as Best Qualified Better Qualified or Qualified and placed on theeligible (employment) list for at least one year.Resumesare acceptable as additional information only however the application must be completed in its entirety or it will be subject to rejection.All information concerning the qualifications including any required documentation (diploma transcript certificate etc.) must be submitted and received by the closing date. Information submitted after this date will not be considered.For positions that require Bachelor/Master Degree etc:Educational credentials from foreign countries must be evaluated by an approved education review service. This evaluation must be submitted prior to hire. For further information you may call International Consultants of Delaware Inc. or World Education Services Inc. 1- or .EXAMINATION PROCESSThe assessment may consist of a rating of your education training and experience related to the requirements of the is important that you provide complete and accurate information on your report all experience and education that is related to this position.BENEFITSThis is a full-time permanent position and eligible for full State benefits which include:Flexible hours and hybrid teleworkingPaid holidays 12-13 per yearGenerous paid leave package (annual sick personal and compensatory leave)State Pension (defined benefit plan)Tax-deferred supplemental retirement savings plans (401(k) and 457)Comprehensive subsidized health dental and prescription plans with little to no deductibles free generic prescriptions and free preventative health servicesFlexible Spending Account plans for Health Care and DaycareState Employees Credit UnionTo learn more please click this link:STATE OF MARYLAND BENEFITSFURTHER INSTRUCTIONSU.S.Military Veterans may qualify for additional bonus points towards certification. Any job offer will be contingent on the candidate providing a U.S. Military form DD 214 verifying honorable discharge from service prior to starting employment (and may be requested prior to interview).Permanent State employees do not need to submit proof of Veterans status.If you are unable to apply online or encounter difficulty attaching required or optional documentation you may submit via email to @.Please be sure to include your name identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing.PLEASE DO NOT FAX OR EMAIL UNSOLICITED DOCUMENTATIONCompleted applications required documentation and any required addendums may be mailed to:MD Dept. of Labor-Office of Human ResourcesAttn: 25-/ (UI Professional IX/ FR)100 S. Charles StreetBaltimore MD 21201The MD State Application Form can be found onlineMaryland Department of Labor is an equal opportunity employer. It is the policy of MD Labor that all persons have equal opportunity and access to employment opportunities services and facilities without regard to race religion color sex age national origin or ancestry marital status parental status sexual orientation disability or veteran status.Required Experience:Manager Key Skills Nurse Management,Acute Care,Computer Skills,Data Collection,Management Experience,Conflict Management,Dementia Care,Medical Terminology,Nursing,Operations Management,Leadership Experience,Supervising Experience Employment Type : Full-Time Experience: years Vacancy: 1