Assistant Manager at Brock & Company Inc.

Step into a role where leadership meets the lunch rush and every day has a little movement, teamwork, and flavor. As an Assistant Manager with Brock & Company, you'll help keep café service, catering, and daily operations running smoothly while supporting a team that takes pride in great food, great service, and a clean, welcoming corporate dining experience. This is a strong opportunity for someone who enjoys being hands-on, leading by example, solving problems in real time, and helping create the kind of organized, upbeat food service environment where both guests and team members feel taken care of.

Brock & Company, Inc. is the premier provider of contract food management to private and independent schools and corporations throughout the Mid-Atlantic and New England regions. We aim to deliver outstanding quality food services exceeding our clients' expectations every day. With an extensive array of clients, Brock has a formula for success that is simple. We focus on top quality products combined with people who have a passion for food and service. Brock provides a family-owned, corporate supported, financially sound organization that is committed to our clients and associates and is always striving for excellence.

As a member of the Brock team, you will experience a work schedule that allows for a quality of life. Our food programs are dynamic, the menus cutting edge and creative. We welcome your input to implement, solve problems, and help drive these programs to success. You can influence the outcome, and we will give you the tools to be successful. Our programs have made significant improvements in the daily work lives of our customers and clients by providing healthy, nutritious menus at all meals.

The Assistant Manager will support the General Manager in the daily oversight and direction of the unit's dining service operations, including café service, catering, client service, employee supervision, ordering, receiving, inventory, food safety, scheduling support, and overall operational execution.

The candidate for this visible, hands-on position will possess professional personal presentation, strong communication skills, and a customer-focused approach, as they will interact regularly with the client, guests, and Brock team members throughout the day. Candidates should have a solid foundation in food service operations, strong front-of-house and back-of-house awareness, and the ability to support a team in a fast-paced dining environment. Strong organizational skills are essential, as this position will assist with the coordination and execution of daily service, catering events, meetings, and special functions.

Duties:

• Support the General Manager in daily café service, catering, and special event operations.
• Help maintain positive relationships with the client, guests, and Brock associates.
• Assist with organizing and directing front-of-house and back-of-house service activities.
• Support purchasing, receiving, inventory, invoicing, payroll review, scheduling, and reporting as needed.
• Assist with coaching, training, and developing team members to ensure high-quality service and operational consistency.
• Monitor food presentation, service standards, sanitation, and overall guest experience.
• Maintain a clean and safe work environment and follow all outlined health and safety regulations with regard to food handling, equipment use, and personal hygiene.
• Help ensure company standards, client expectations, and daily operational goals are met.
• Provide hands-on support to the team during peak service periods, catering events, and daily production needs.
• Qualifications:
• Customer-focused, service-oriented, "can-do" attitude.
• Excellent communication and organizational skills.
• Professional front-of-house presentation.
• Ability to lead by example and support team members in a positive, productive manner.
• Problem-solving and delegation ability.
• Must be able to stand for extended periods of time.
• Lifting and moving of food, food containers, and other non-food items weighing 35 pounds from floor position to no higher than counter height.
• Computer proficiency for ordering, scheduling, reporting, and basic administrative functions.
• 3-5 years of experience in corporate dining, private school dining, hospitality, or a similar food service environment preferred.
• Prior supervisory or assistant management experience preferred.
• Hospitality degree, culinary training, catering management experience, or related certifications preferred.

Equal Opportunity Employer
Uniforms and Meals Provided
Competitive Benefits and Incentive Program

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