Assistant Manager Houston, Texas 77581 at Ashford Communities

Full-timeDescriptionWe are looking for a Bilingual Assistant Manager for our communities in Pearland TXWhats AWESOME about Ashford Communities...The Ashford team is expanding and we are looking for our next valuable Ashfordian! Whats AWESOME about Ashford Communities... Our CULTURE focuses heavily on Teamwork Trust Fun and Customer Care! Employees are rewarded and recognized for their efforts and performance! We offer real deserved advancement opportunities!Job OverviewThe role of Assistant Community Manager requires a high level of energy a desire to make a real difference in peoples lives and a commitment to anticipate and exceed the expectations of our residents and customers. The Assistant Community Manager is responsible for effectively assisting the Community Manager in the smooth day-to-day operational and financial administration of an Ashford community. They are specifically in charge of tracking make-ready units and spot-checking for completeness purchasing delinquency tracking posting rents and classifying and recording numerical data to keep financial records complete while assisting with the leasing marketing and resident relations for the community.Responsibilities and DutiesMeet or exceed the required monthly leasing goal of 4 leases to support occupancy and property performanceSend the required notices on time as per company policy regarding collecting delinquencies from residentsComply with federal state and company policies procedures and regulations for eviction hold agreements promise-to-pay agreements and evictions.Prepare final account statement for past residents within 3 business daysProvide accounting support to Management (Data gathering and analysis in preparation for Community Manager)Enter invoices (approved by the manager) on the same date as the invoice is received with the correct coding according to company proceduresCreate purchase orders for office supplies make ready and general maintenance supplies twice a month with correct coding according to company proceduresMaintain Asset Tracking sheet every monthProvide general clerical assistance to community office (permit processing etc.)Oversees all phases of leasing from initial phone call to move-in to guarantee excellent customer service and consistency in qualification processesAssume the Community Managers duties/authority in the absence of an immediate supervisor in accordance with Ashford and community guidelines.Complete comprehension of the TAA lease contract and all addendums.Create a list of units to be made ready on the Property worksheet in the 1st week of the monthMonitor and coordinate the process of making a unit ready from start to finish with the help of in house team and external vendors following the company policies and proceduresEnsure that all proper and legal documents are received current and accurately verified and entered into the computer from new vendors prior to payment being processedMonitor renewals. Distribute renewal notices 30/60/90 days in advance of lease expirationManages resident relations which includes promptly and professionally attending to residents questions and concerns.Keep track of resident referrals. Make sure resident referrals are properly requested following company policy in a timely manner and distributed to the referring residentsAssist in planning all resident functions. Attendance and participation in hosting in a minimum of (1) per month as directed by the Community ManagerLearn and ensure compliance with all company local state and federal safety rulesHave a working knowledge of OneSite Facilities Bluemoon and Funnel CRMRepresent the company in a professional manner at all timesFollows company procedures regarding safety and emergenciesAssists with resident functions as neededPerforms other special projects and duties as assignedRequirementsRequirements/QualificationsMust be fluent in English and Spanish.Must have at least 2 years of experience in the multifamily industryA high school diploma or GED is preferred or relevant equivalent experience in a related fieldSelf-motivated results driven with the ability to manage multiple projectsSuperior customer service skills including the ability to manage difficult situationsStrong attention to detail organizational planning time-management and problem-solving skillsCompetence in the operation of telephone copy machine facsimile personal computer/keyboard Microsoft Office and Google Docs including Word Google Docs Excel Google Sheets and community software (OneSite Facilities Bluemoon Forms Asana Community Boss Gatewise ILM) and knowledge of Internet Email and Social Media as it pertains to marketing of communityDemonstrate strong oral and written communication skillsStrong ability to close a saleVerbal math and reasoning skillsAbility to follow oral directionsPerform and complete tasks despite frequent interruptionsFlexibility with work schedule to include the ability to work extended hours on a periodic basisMust be willing to travel and assist at other Ashford Communities as neededValid drivers license Competencies: Describe the skills and behaviors needed to be successful in this position.Honesty integrity and strives to do the right thing.Education & Training: Describe the education training and certifications required/desired for this position.High School Diploma or equivalent; college degree preferred.Knowledge and 1 to 2 years of experience in multi-family property management.Certifications and/or active membership in apartment association preferred.How to ApplyInterested applicants should email their resumes and cover letters detailing their relevant experience and why they are the best fit for this position to Ashford Communities is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Required Experience:Manager Key Skills Restaurant Experience,Fashion Retail,Hospitality Experience,Assistant Manager Experience,Basic Math,Management Experience,Math,Business Management,Leadership Experience,Supervising Experience,Restaurant Management,Retail Management Employment Type : Full-Time Experience: years Vacancy: 1