Assistant Manager, Night Shift Operations & Maintenance at InsideHigherEd

Responsibilities and DutiesLeadership and Supervision: Provide direct supervision, guidance, and performance management for night shift maintenance and trades personnel. Establish clear expectations, enforce accountability, and coach staff to improve communication, documentation, and adherence to procedures. Promote teamwork, professionalism, and a service-oriented approach aligned with university values.Communication and Coordination: Serve as the facilities management lead during night operations, maintaining professional communication with day-shift supervisors, management, and campus partners. Prepare comprehensive written reports, incident summaries, and shift logs, ensuring accurate and timely documentation. Ensure seamless information flow between shifts to enhance operational continuity and responsiveness.Documentation and Process Management: Develop and implement standardized documentation protocols for shift operations, personnel matters, and maintenance activities. Maintain and audit digital and physical records consistent with departmental and institutional policies. Support the creation of procedures, templates, and tools that promote operational consistency and accountability.Process and Performance Improvement: Assess existing workflows and identify opportunities for greater efficiency, clarity, and communication across shifts. Recommend, document, and implement process improvements supporting the department’s modernization efforts. Lead or participate in initiatives focused on standardization, staff development, and service quality. Operational Oversight and Emergency Response: Coordinate maintenance activities across campus during evening and overnight hours. Prioritize work orders, manage emergency responses, and ensure resolution in accordance with established safety and service standards. Liaise with campus safety, housing, and other departments to manage incidents effectively.Safety and Compliance: Ensure compliance with OSHA, environmental, and university safety policies. Conduct or participate in safety training, inspections, and incident reviews.Site Lighting System Management: Responsible for periodic inspection of site lighting critical to life safety throughout campus. Provides reports of findings to Electric Shop or other supervisors as directed to ensure system deficiencies are addressed in a timely manner.Qualifications and SkillsBachelors Degree.Five (5) years of progressively responsible professional experience in operations, facilities management, systems administration, project coordination, or organizational management.At least two (2) years of supervisory experience overseeing personnel or leading teams in a structured operational setting.Demonstrated ability to communicate effectively—both orally and in writing—with staff, management, and cross-departmental stakeholders.Proven success implementing procedures, managing documentation, and fostering accountability and performance improvement.Ability to effectively communicate verbally and through written correspondence.Ability to learn new systems, troubleshoot problems, and develop appropriate documentation.Have a valid Maryland Noncommercial Class C or equivalent driver’s license with no more than 5 points.Preferences:Master’s degree in Organizational Leadership, Business Administration, Facilities Management, or a related discipline.Experience leading teams in a complex institutional or higher education environment.Demonstrated success managing organizational change, process improvement, or quality assurance initiatives.Proficiency with computerized maintenance management systems (CMMS), project management tools, or other enterprise software systems.Special Hours of Work Required: This is an Essential Position and may also be placed in on-call status. Flexible work hours between the hours of 3:00 PM- 7:30 AM M-F. Attendance at O&M all hands staff meetings.Organization: OperationsPrimary Location: Main CampusJob Posting: Dec 10, 2025