Assistant Operations Manager at UFC Gym

Benefits:Bonus based on performanceGENERAL SUMMARY: The Assistant Operations Manager is responsible for assisting and directing members/guests monitoring incoming inquiries and ensuring proper check in procedures are followed. Actively engaging club member base regularly greet and interact with members and conduct member satisfaction she/he is a direct reflection of the Operations Manager. The AOM is also responsible for the dues growth of the club by helping to maintain a friendly customer service environment and achieving dues results each month.ESSENTIAL DUTIES & RESPONSIBILITIES: Resolve member concerns and complaints in a professional manner within UFC Gym corporate and club parameters Monitor club facilities for appearance and equipment and resolve or escalate issues that detract from the member experience Assist in providing direction to janitorial service Instill a sense of common responsibility and teamwork across club functions to improve the member and team member experience Ensure all front desk kids club and Armbar adhere to policies and procedures Drive club efforts in achieving revenue goals in Dues Retail and Juice Bar and ancillary revenue Responsible for bill collecting on members EFT dues as well as making phone calls for past due members and members with invalid credit cards Work with OM in planning and implementation of promotions and merchandising Ensure that retail is optimally merchandised and displayed and that merchandise transfers take place according to company policy and procedure Follow-up with compliance checks by monitoring club systems and employee performance Ensure that systems procedures are accurately followed: proper POS procedure desk set up File Organization Member Check-in Class Check-in Telephone Inquiry Guest Registration Cash Handling Member ID Cards Maintain an efficient back office Review agreements and prepare daily paperwork for forwarding to agreement administration and cash control Make daily banking deposits Monday - Friday Order and maintain all supplies Supervise point-of-sales (POS) operations and file daily and weekly club revenue reports Responsible for proper inventory receiving and inventory control activities per company guidelines. Prepare inventory reportsCustomer Service: Greet all incoming members and guests Ensure Guest Fitness Profiles are completed and appropriate fees are collected Answer all incoming inquiries and obtain appropriate information to direct/transfer calls/guests. Handle member service issues to include: Personal Training guest Lost and Found items new membership cards change of address EFT setup or change and questions regarding billings and payments. Record lost and found items on the Lost and Found Property Log and secure items per policy Ensure required forms are available and completed and processed properly (e.g. Kids Club Group X Reservation sheets etc. Promote and sell merchandise Assists in the planning and implementation of promotions and merchandising. Keep front desk area and lobby clutter free and orderly Perform general cleaning duties to include hourly locker room checks Ensure all team members are in proper uniformORGANIZATION RELATIONSHIPS: The Assistance Operations Manager will report directly to the Operations Manager and/or General Manager. AOM will communicate and enforce all Policy and Procedures with the Operations Team. Duties require interaction with all club members and employees.REQUIRED QUALIFICATIONS:1) Knowledge skills & abilities:Must be energetic and possess a very friendly outgoing personality and positive attitudePossess strong interpersonal and communication skills including telephone etiquettePossess a strong customer service focusUnderstands and follows oral and written instructions.Able to multi-task and perform tasks with accuracy and attention to detailMust be a team player and possess a can-do attitudeAdhere to meal and rest break periods and must clock in and out for all shift times2) Minimum certifications/educational level: High school diploma or GED required. Current CPR/AED certificationState certification (see state specific requirements) Must complete Kids Club Attendant training prior to working alone in Kids Club3) Minimum experience: Must have 2 years customer service experience in health club retail hospitality or food service industryExperience with multiple phone lines preferredBasic computer skills4) Physical Requirements:Required to stand reach with hands and arms stoop kneel crouch or crawlOccasionally lift and/or move up to 25 poundsAbility to stand and remain on your feet for a full shiftThis position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. Compensation: $17.00 per hour Train Different Live Different Work Different. At UFC GYM we inspire others to reach their potential in and out of the gym. We are passionate about maximizing potential in our members our teammates and ourselves. Think big dont settle and change lives including your own. If you believe in excellence value a high-performance lifestyle and are passionate about enriching lives through health and fitness then you belong here. UFC GYM is an original. The Original. We are proud to be the global leader in mixed martial arts inspired fitness and conditioning. Forged from the partnership of two powerhouses the Ultimate Fighting Championship and New Evolution Ventures (NEV) we empower everyone to access the training benefits and programs of elite UFC athletes. UFC GYM is more than a brand. We are a community of fitness committed individuals who believe in the power of a team approach. Your success is our success. Join our family and find out! If you have a disability under the Americans with Disabilities Act or a similar law and you wish to discuss potential accommodations related to applying for employment at our company please contact us at This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location and not to UFC Gym. Required Experience:Manager Key Skills AutoCAD 3D,Council,ABAP,Apps,Electronics Engineering,Clinical Employment Type : Full-Time Experience: years Vacancy: 1