Assistant Service Manager at Webb Chevrolet Oak Lawn

Assistant Service Manager- Full Time: 5 days a week Evenings & Saturdays requiredWe are seeking a candidate that possesses strong leadership and organizational skills with the ability to manage a team and oversee daily operations efficiently. The Assistant Service Manager should have a solid background in automotive repair and customer service ensuring high-quality service and customer satisfaction.About UsWebb Automotive is a family-owned and operated dealership group serving the Chicagoland and Northwest Indiana areas for over 50 years. We are committed to delivering exceptional service quality vehicles and fostering a supportive workplace culture. Built on a strong foundation of integrity customer satisfaction and teamwork we are eager to continue to grow and expand our team. Our employees are the driving force behind our success and we offer opportunities for career development stability and a welcoming team-oriented environment. If youre looking to join a company that treats you like family and invests in your future wed love to have you on board!BenefitsAverage annual income of $85000 - $110000Health insurance- Company contributes a portion to costDental Vision Assurity and LifeLock insurance options availablePaid Life Insurance401(k) with company matchingPaid Time OffFamily owned and operatedPositive work environmentResponsibilitiesAssist Service Manager with supervisingservice advisors technicians and porters to ensure smooth operations and high-quality service deliveryEnsure technicians properly diagnose maintain and repair vehicle systems including engines transmissions electrical systems steering suspensions brakes air conditioning and moreGuide service advisors in gathering comprehensive customer and vehicle information providing maintenance recommendations and preparing detailed and accurate cost estimatesWork with porters to ensure vehicles are transported parked and staged efficiently to support the service workflowMonitor the drive lane to ensure service advisors and porters provide prompt courteous and efficient service to all customersFoster clear communication between technicians service advisors and porters to ensure customers are informed of additional required services and accurate time estimates for repairsAssign repair and maintenance tasks to technicians ensuring equal workload distribution and increased productivitySupervise and verify the use of diagnostic tools special service equipment and test-driving processes to ensure accurate vehicle diagnostics and repairVerify that warranty repairs are executed in compliance with manufacturer specificationsConduct quality control checks on completed repairs to confirm adherence to dealership and safety standardsKeep up to date with Video MPVI and latest technology to meet customer expectationsOversee the completion of repair orders by technicians to ensure work is performed efficiently and according to dealership and manufacturer standardsEstablish follow-up timelines with customers and address escalated concerns and reviews to enhance customer satisfactionMonitor technician time management to ensure all service hours are effectively utilized and soldOversee the maintenance and availability of diagnostic tools and shop equipment to maximize efficiencyEnsure compliance with dealership policies safety protocols and environmental regulationsTrack service department metrics analyze trends and prepare performance reports for managementIdentify and implement improvements to optimize customer experience and departmental productivity and processesAssist Service Manager with other duties as assignedQualificationsPrevious Automotive Experience requiredStrong organizational and time management skillsFriendly customer-oriented demeanor with exceptional communication skillsProven leadership abilities with experience in managing and coordinating team activitiesProfessional appearance maintaining a well-groomed and polished imageMust have a clean driving record and hold a valid drivers licenseMust be willing and able to submit to a Background Check and Drug ScreenRequired Experience:Manager Key Skills Customer Service,Access Control,Ale,Gym,Jni,J2me Employment Type : Full-Time Experience: years Vacancy: 1 Monthly Salary Salary: 85000 - 110000