Assistant Service ManagerDispatcher – Ford Dealership at Haggerty Ford

OverviewThe Assistant Service Manager supports the Service Manager in running the service department efficiently and delivering an excellent customer experience. This role helps oversee service advisors coordinates technician workflow and ensures Ford service standards are followed.Key ResponsibilitiesCustomer Service & Communication:Greet customers understand their vehicle concerns and document repair requestsProvide accurate estimates for repairs maintenance and timelinesCommunicate status updates to customers throughout the repair processHandle customer complaints or escalations in a professional solution-focused mannerEnsure customer satisfaction scores (CSI) meet or exceed Ford standardsService Department Operations:Assist in managing daily shop workflow to maximize productivity and efficiencyAssign jobs to technicians based on skill level and availabilityReview repair orders for accuracy required documentation and warranty complianceEnsure that Ford warranty and recall procedures are followed correctlySupport the Service Manager in meeting department goals (sales gross profit labor hours etc.)Team Support & Leadership:Assist in training coaching and supporting service advisorsWork collaboratively with technicians parts staff and sales departmentsHelp maintain a positive professional work environmentAdministrative Duties:Prepare and close repair ordersManage scheduling of service appointmentsMonitor parts availability and coordinate with the parts departmentHelp track department metrics such as efficiency productivity and sales performanceEnsure compliance with Ford corporate guidelines and dealership policiesSkills & QualificationsPrevious automotive service or advisor experience (Ford experience is a plus)Strong understanding of vehicle systems and repair processesExcellent communication and customer service skillsAbility to multitask in a fast-paced environmentStrong organizational and leadership abilitiesFamiliarity with DMS systems (Reynolds & Reynolds CDK Dealertrack etc.)Ability to read and understand repair orders technical notes and recallsValid drivers license and clean driving recordTypical Work EnvironmentFull-time role usually includes SaturdaysMix of office/customer-facing work and time spent in the shop environmentPerformance is often measured by CSI scores sales numbers and efficiency metricsHaggerty Ford Inc. is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace and will not discriminate on the basis of race color religion gender gender identity or expression sexual orientation national origin genetics age disability veteran status or any other legally protected status.Required Experience:Manager Key Skills Typing,Data Entry,Customer Service,AS400,Transportation Management Systems,Computer Skills,Paratransit,Microsoft Outlook,Computer Literacy,Dispatching,Logistics,Phone Etiquette Employment Type : Full-Time Experience: years Vacancy: 1