Assistant Store Leader (Store 5436) at GameStop

At GameStop we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games electronics and gaming merchandise we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of whats possible. Whether youre a hardcore gamer or just starting out weve got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!SUMMARYUnder general supervision the Assistant Store Leader supports the Store Leader in all facets of store operations. The principal business outcome for this position is to ensure that outstanding guest service experiences are provided using elements of GameStops buy sell trade and reservation business model The Circle of Life. This includes ensuring the store is clean well-organized properly merchandised at all times answering questions and assisting with product selection purchases and returns. This position supervises Guest Advisors and Senior Guest Advisors in the absence of the Store Leader.ESSENTIAL JOB DUTIES AND RESPONSIBILITIES*Provide best in class guest service: promptly greet guests respond to guest concerns and complaints quickly effectively and courteously; align guest needs with GameStop product and benefit solutions and recommend additional items as appropriate and ensure every guest is thanked for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store to assist them.Promptly process guest purchases/return transactions via PointofSale computer system via PC keyboard including making accurate change placing merchandise in a bag and removing receipt from the printer to give to guest.Respond to guest comments or questions in person or on the phone; answer phone calls promptly courteously and professionally using the prescriptive phone greeting provided by GameStop.Promote GameStops unique guest benefits: new title reservations program and Power Up Rewards guest loyalty program.Assist with supervising staffing levels to achieve optimum guest service at all times and ensure that bestinclass guest service is consistently provided.Provide timely and appropriate feedback to the Store Leader concerning staff performance and address as directed.Assist the Store Leader with training store associates in all aspects of their job responsibilities including company/store policies procedures and guidelines.In partnership with the Store Leader conduct store inventory counts stock/restock merchandise on shelves and fixtures and move product from the stock room to the front of the store to ensure that all products in the store are represented organized and alphabetized on the sales floor.Assist store team in meeting sales profit and shrink goals and accomplish administrative and operational duties set by Store Leader.Count balance and reconcile daily business transaction totals correctly and accurately in the pointofsale (POS) system; ensure that Game Planner and all closeout paperwork for daily business transactions and bank deposit slips are completed correctly and accurately; ensure store has sufficient cash and change for sales transactions; make bank deposits daily per established guidelines.Verify all shipments for discrepancies/shortages and record any discrepancies in the POS system; conduct merchandise counts/inventories and communicate discrepancies to Store Leader/District Leader.Adhere to all loss prevention guidelines including but not limited to visually inspect associates and leaders packages and/or belongings.Ensure all store fixtures and equipment is in proper working order.Process defectives/recalls and stock pulls accurately and promptly ensuring that all boxes are properly labeled and include packing lists.Maintain awareness of associate and guest safety; identify and immediately address potentially hazardous situations.Assist in maintaining store records/files in a neat and organized manner; help ensure that manuals are uptodate.RELATED COMPETENCIESBuilding Guest Loyalty Effectively meets guests needs; builds productive guest relationships; takes responsibility for guest satisfaction and loyalty.Contributing to Team Success Actively participates as a member of a team to move the team toward the completion of goals.Delegating Responsibility Allocates task responsibility to appropriate others to maximize the organizations and individuals effectiveness.Energy Consistently maintains high levels of activity or productivity; sustains long working hours when necessary; operates with vigor effectiveness and determination over periods of time.BASIC AND PREFERRED QUALIFICATIONS (EDUCATION and/or EXPERIENCE)Must be at least 18 years of age and present staterequired proof of age documentsHigh school diploma or GED required; An Associates or accredited Bachelors degree with an emphasis in business marketingmerchandising or related field preferredAt least 2 years of retail sales guest service and/or leadership/management experience required; at least 6 months of retailmanagement experience preferredMust be able to bend stoop reach with arms / hands climb on ladders and lift merchandise weighing up to 50 lbs. fromground level to minimum height of 4 feetMust be able to work alone and move throughout the store unassisted for up to 12 hoursMust have transportation to make bank deposits as needed according to Company guidelinesMINIMUM QUALIFICATIONS JOB SKILLS ABILITIESProficient guest service skillsProficient ability to communicate effectively with others using spoken and written English; bilingual (English/Spanish) skills preferredAbility to work in a fastpaced rapidly changing environmentProficient knowledge of operating a pointofsale computer system and properly completing required paperworkProficient understanding of basic math functions (add subtract multiply divide)Working knowledge of alphabetizingProficient selfmotivation and ability to work as a team to complete necessary tasks in a timely mannerProficient problem solving skills and judgment abilitiesProficient ability to carry out instructions furnished in written oral or diagram formAbility to deliver bank deposits according to loss prevention safety guidelinesAbility to work extended hours/days as necessary including SundaysAbility to remain effective under pressure; ability to handle stress in a manner that is acceptable to others and to the organizationConsistently demonstrates a commitment to GameStop policies and procedures including but not limited to attendance confidentiality conflict of interest and ethical responsibilitiesDemonstrated commitment to all Respectful Workplace policies procedures and general expectations.Possess or acquire during employment onboarding a working understanding of military ranks and related insignia (*applies only to positions in stores located on military bases)Full-time store positions at GameStop are also eligible to participate in incentive programs health benefits paid time off 401 (k) employee discount and a casual work environment. Positions at GameStop may also be eligible for a bonus and/or other incentives.Pay:$19.25 - $23.25 Key Skills Customer Service,Bank Deposits,Communications,Accounting,Daily Operations,Store Management,ATM,Phone Calls,Sales goal,Credit Card,New Merchandise,Financial Transactions,Computer System,Customer Complaints,Sales Floor Employment Type : Full-Time Experience: years Vacancy: 1 Monthly Salary Salary: 19 - 23