Associate Client Support Representative with French (Hybrid) at Broadridge

At Broadridge weve built a culture where the highest goal is to empower others to accomplish more. If youre passionate about developing your career while helping others along the way come join the Broadridge team.We are seeking a Client Services Representative to join our dynamic this role you will be responsible for maintaining efficient and effective communication with our subscribers by conducting training calls on the digital tools we addition to customer education the Client Support team members are responsible for the promotion of Broadridge services and products such as: websites domain names sponsored ads digital advertising and social media support.The work hours are Monday - Friday from 11:00AM - 8:00 PM (Eastern Time). This is a hybrid remote role where you will primarily work off-site. Travel is limited and generally used for team learning and collaboration meetings.Responsibilities:Call HandlingInbound calls High call volume (20-30 calls per day)Outbound calls Product support and customer educationLog call notes in CRM and JIRA applicationsCustomer Relationship ManagementMaintain client relationships focused on customer satisfaction and retentionEducate clients on product and program enhancementsMaintain and track communication with clientsFacilitate information flow to all relevant partiesFlexibility in work schedule is a necessityComplete additional projects as assignedCustomer EducationOngoing product supportEditor/tool knowledge base and supportGuide customers through Corporate Client Intranets policies and proceduresTroubleshooting/Case ManagementResearching previous and current account activity to resolve issues or answer questionsEntering issues for Development to further investigateClose case and follow up with customer on resolutionQualifications:Strong customer service experienceFluency in both English and French/French Canadian language requiredBachelors Degree or equivalent education is preferredLiteracy in using application software such as Microsoft Office including Outlook Excel and WordStrong communication analytical and organizational skills; thorough and attentive to details; able to prioritize and multitask and recognize the importance of deadlinesAdept at working in a team environment with various personality types to get the work done; ability to relate well build consensus and show respect and consideration for othersDigital Marketing experience is a plusCompensation: The salary for this position is $20 hourly. Broadridge considers various factors when evaluating a candidates final salary including but not limited to relevant experience skills and education.Bonus Eligibility: Bonus EligibleBenefits Information: Please visitfor information on our comprehensive benefit offerings for this role. All Colorado employees receive paid sick leave in compliance with the Colorado Healthy Families and Workplaces Act and other legally required benefits as applicable.Apply by clicking the application link and submitting your information. The deadline to apply for this role is December 15th 2025. #LI-DS1#LI-HybridWe are dedicated to fostering a collaborative engaging and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe understood and valued and we work diligently and collaboratively to ensure Broadridge is a companyand ultimately a communitythat recognizes and celebrates everyones unique perspective.Use of AI in HiringAs part of the recruiting process Broadridge may use technology including artificial intelligence (AI)-based tools to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers and all employment decisions include human review to ensure fairness accuracy and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify misrepresent or disguise information in an application resume assessment or interview will result in disqualification from consideration.US applicants: Clickhereto view the EEOC Know Your Rights poster.Disability AssistanceWe recognize that ensuring our long-term success means creating an environment where everyone is welcome where everyones strengths are valued and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race color religion sex (including sexual orientation gender identity or expression and pregnancy) marital status national origin ethnic origin age disability genetic information military or veteran status and other protected characteristics protected by applicable federal state or local laws.If you need assistance or would like to request reasonable accommodations during the application and/or hiring process please contact us at or by sending an email to.Required Experience:IC Key Skills Data Entry,Deputy,Drafting,Hibernate,Administration Support,Activex Employment Type : Full-Time Experience: years Vacancy: 1