Associate Director for EUC Operations at InsideHigherEd

Position Number:006405Functional Title:Associate Director for EUC OperationsPosition Type:StaffPosition Eclass:EP - EHRA 12 mo leave earningUniversity Information:Located in North Carolina’s third-largest city, UNC Greensboro is among the most diverse, learner-centered public research universities in the state, with 18,000 students in eight colleges and schools pursuing more than 150 areas of undergraduate and over 200 areas of graduate study. UNCG continues to be recognized nationally for academic excellence, access, and affordability. UNCG is ranked the No. 1 most affordable institution in North Carolina for net cost by the N.Y. Times and No. 1 in North Carolina for social mobility by The Wall Street Journal — helping first-generation and lower-income students find paths to prosperity. Designated an Innovation and Economic Prosperity University by the Association of Public and Land-grant Universities, UNCG is a community-engaged research institution with a portfolio of more than $67M in research and creative activity. The University’s 2,600 staff help create an annual economic impact for the Piedmont Triad region in excess of $1B.Primary Purpose of the Organizational Unit:Elliott University Center is a department within the Division of Student Affairs. The mission of the department is to maintain facilities, provide services, and promote programs that are responsive to student developmental needs and to the physical, social, recreational, and continuing education needs of the campus community. The department strives to provide a welcoming and supportiveenvironment that contributes to the educational process and enhances the campus experience by building campus community, through its involvement with student organizations, campus departments, and external constituents.Position Summary:The Associate Director for EUC Operations is the primary administrative contact for Elliott University Center and manages all daily operations of the EUC facility, a building that hosts approximately 12,000 events and meetings annually. This position is the primary policy creator and evaluator for the EUC departmental building procedures and protocol pertaining to customer service interactions and incident documentation. Additionally, the incumbent is the first departmental on-call contact for emergencies in EUC during business hours and after hours/on weekends.Through directly supervising the Manager of Technology Services and indirectly supervising the Coordinator of Technology Services, the Associate Director of EUC is responsible for all audio/visual functions, including equipment ordering and maintenance, as well as creating and maintaining plans for short- and long-term future equipment purchases.The Associate Director supervises and trains the front desk student workers and student facility managers (approximately 35 total students), ensuring weekday and weekend coverage. The Associate Director coordinates daily with facilities staff for housekeeping and maintenance needs and is the primary liaison with building tenants. This position is responsible for scheduling and spearheading regular meetings with building tenants to advise of changes that may affect operations, gather feedback, and foster a collaborative working relationship with each office as the EUC subject matter expert and first point of contact. The Associate Director works closely with departments housed in EUC to create and execute plans for office modifications and renovations.The Associate Director of EUC oversees events in the EUC Auditorium and the Cone Ballroom, ensuring adherence with building and safety policies, and provides the primary interface with the campus community and external guests hosting events in the building, to ensure the outcomes align with the expectations of the host.Minimum Qualifications:Relevant Master’s degree or equivalent combination of relevant undergraduate degree and relevant experience.Recruitment Range:$62,000 - $63,250Org #-Department:Elliott University Center - 44803Job Open Date:12/03/2025For Best Consideration Date:01/02/2026Open Until Filled:YesFTE:1.000Type of Appointment:PermanentNumber of Months per Year:12FLSA:ExemptPercentage Of Time:40Key Responsibility:Daily Operations of the Elliott University Center (EUC)Essential Tasks:This position manages and oversees all daily functions and operations of Elliott University Center:Ensures adherence to EUC departmental guidelines around tabling, such as ensuring tabling groups do not block high-traffic areas and continue to maintain safety protocol, enter and exit at the pre-approved times, and are provided with pre-requested resources if being provided by the department.Oversees reservations and installations for EUC outdoor banners.Ensures the departmental Business Officer has all required information to complete student personnel hiring and time entry in a timely and accurate manner each month.Ensures guests’ A/V needs are met by scheduling and leading logistics meetings with the Manager of Technology as needed to review upcoming reservations and events in order to better anticipate A/V needs.Primary contact for EUC events.Analyzes and assesses the EUC operations, facilities, and event management for annual reports and bi-weekly meetings with the supervisor.Consults with University Communications and Facilities Operations to ensure the facility is displaying university-branded items (signage, decals, paint colors, banners, wraps, etc.).Creates and maintains a preventative maintenance list (projects related to carpet replacement, floor maintenance, window cleaning, painting, etc.)Supervision:Supervises the Manager of Technology Services (1.0 FTE), including weekly one-on-one meetings to ensure audio/visual equipment is functioning as designed.Manages and modifies the 5-year furniture/equipment replacement plan in consultation with the Manager of Technology Services to plan for upcoming A/V technology purchases.Reviews for accuracy and approves leave time management for the Manager of Technology Services.Selects, trains, supervises, and evaluates student employee managers, student Information Desk attendants, and student Facility Managers, a combined total of approximately 35 students performing duties that are necessary to carry out EUC’s daily operations.Remains aware of the duties and performance of the Coordinator of Technology Services, an indirect report who is directly supervised by the Manager of Technology Services.Percentage Of Time:30Key Responsibility:EUC Facilities and Event Management OversightEssential Tasks:The Associate Director of EUC completes at least one daily walk-through of the building and outdoor areas to note and promptly address any issues of concern. If concerns need to be addressed, the Associate Director is responsible for the initiation and oversight of the resolution by connecting with EUC Facilities Operations staff, University Facilities Operations, or the proper external department as needed.Responsible for completing, submitting, and managing the follow-through for work orders to University Facilities Operations to address building repairs that cannot be completed by the department.Oversees necessary repairs as the EUC departmental liaison to University Facilities Operations.Manages events held in the Cone Ballroom and EUC auditorium by taking on a project management role to coordinate with EUC Reservations, the Manager of Technology Services, the Director, and other areas/offices as needed to ensure events run smoothly.Creates and enforces policies and protocols pertaining to customer service interactions and incident documentation in the building. Follows up on concerns and complaints regarding customer experience.Develops and updates emergency protocols for EUC employees and implements response training with appropriate campus offices (such as for medical incidents, adverse weather, active shooter, etc.)Ensures life safety issues are addressed (no blocked doorways, walkways, or exits; addresses behaviors that can potentially be harmful to others at events).Works evenings/weekends for large events being held and available via phone if needed for consult by on-site student managers working evenings and weekendsPercentage Of Time:15Key Responsibility:Liaison to EUC OccupantsEssential Tasks:Plans and facilitates monthly meetings with representatives from each department housed in the EUC to share building updates, gather feedback, and notify occupants of upcoming changes.Notifies building tenants and guests of information affecting their offices and operations in a timely manner.Consults with departments housed in EUC regarding special requests for office modifications and repairs.Percentage Of Time:10Key Responsibility:Special Event ManagementEssential Tasks:Plans and executes quarterly campus-wide blood drives (held in Elliott University Center) by acting as the EUC liaison to the American Red Cross. This position is responsible for space management for the blood drive events as well as marketing, coordinating student volunteers, and being the first point of contact for Red Cross staff and donors regarding questions, concerns, or feedback.Evaluates needs for special events and manages the planning and set-up process in coordination with EUC Reservations, the Manager of Technology Services, the Director, and other areas/offices as needed to ensure the successful completion of special events.Percentage Of Time:5Key Responsibility:Other Duties as NeededEssential Tasks:Performs additional relative duties as needed at the request of the Director and/or senior management.Physical Effort:Hand Movement-Repetitive Motions - O, Hand Movement-Grasping - O, Holding - O, Finger Dexterity - F, Vision-Skilled Trades - O, Reading - F, Writing - F, Hearing - F, Talking - F, Standing - F, Sitting - O, Walking - O, Lifting-0-30 lbs. - OWork Environment:Inside - F, Outside - O