Associate Director, Ominchannel Experience Technology Product Lead at Gilead

Omnichannel Experience Technology Product Lead

At Gilead, we're creating a healthier world for all people. For more than 35 years, we've tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world's biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference.

Every member of Gilead's team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we're looking for the next wave of passionate and ambitious people ready to make a direct impact.

We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Gilead and help create possible, together.

This is a product leadership role at the center of how Medical Affairs engages HCPs and stakeholders through digital channels. As the Omnichannel Experience Technology Product Lead, you will be the business product manager partnering with IT on technology platforms like Salesforce Marketing Cloud (SFMC), OneTrust for consent and preference management, and the broader omnichannel orchestration ecosystem that enables Medical Affairs to reach the right stakeholders through the right channels at the right time.

Reporting to the Sr. Director of Global Engagement Technology Lead, you will be responsible for the strategic roadmap of technology platforms for omnichannel experiences and more tactically also setup a design system and business operations processes and services such as email template design, journey builds, campaign deployment, list management, and ongoing platform operations. You are both the product owner of the omnichannel experience platform roadmap and the day to day leader ensuring the team delivers high quality, compliant, and timely digital communications at scale.

This role requires deep SFMC expertise. You will advise on define and evolve omnichannel journey strategy, own the email template design system, establish deployment standards, and ensure every digital touchpoint is compliant with consent and preference requirements managed through OneTrust. You will also drive the integration of digital engagement data with CRM and field tools to create a connected view of HCP engagement across all channels.

The ideal candidate is someone who has led SFMC operations in pharma or life sciences, understands the regulatory nuances of HCP digital engagement, and can balance platform product ownership with team leadership and product roadmap ownership.