Associate Manager, Fraud Prevention & Detection at SoFi

The role:The Associate Manager Fraud Prevention & Detection is responsible for the day-to-day management of Fraud Prevention & Detection Specialists. Our SoFi Fraud Prevention & Detection team is responsible for developing implementing and overseeing the process to identify prevent and mitigate fraudulent activities within our SoFi Member accounts. As a leader this person will analyze fraud patterns and trends to advise management in creating and driving strategic decisions for our fraud prevention and detection initiatives.What youll do:Manage day-to-day operation and administration activities of the Fraud Prevention & Detection Specialist according to established procedures and timeframesCollaborate with other departments to resolve issues and proactively minimize losses due to fraudulent activityCreate develop and lead a team of fraud prevention agents that review transaction alerts KYC onboarding tasks lending applications and ad hoc assignments from Risk or Escalations teamsEstablish positive employer-employee relationships and promote a high level of employee morale trust and integrityDevelop maintain and implement policies/procedures to detect and prevent fraudulent activityConduct team meetings to enhance teamwork ensuring good staff moraleKnowledge of Risk strategies and create an open communication forum to iterate policiesCommunicate significant issues to Senior Fraud Management and make recommendations when problems are identifiedRespond promptly and exercise exceptional communication skills to optimize each contact with customers partners and external vendors/banksEstablish and ensure compliance with departmental standards and processes to increase production and accommodate work volumes toward enhanced customer satisfactionFoster a culture of accountability collaboration speed innovation excellence and a fun work environment while continuously elevating the quality and caliber of our fiscal controls.Partner with member-facing teams to ensure there is clear communication and understanding of fraud referrals and policiesHandle any special projects as assigned by managementWhat youll need:2-4 years of fraud prevention and detection experience in the banking financial services or other related industries required1-2 years of people management experience is highly preferredProven experience in call center customer serviceKnowledge of check ACH wire debit/credit card and other payment channels operating rulesWorking knowledge of bank operations fraud industry trends & best practices and federal and state banking regulationsOutstanding time management skills and interpersonal skills and the ability to work with all levels within the organization in a collaborative mannerExcellent communication and interpersonal skills with the ability to effectively engage and influence stakeholders at all levels of the organization.Ability to apply sound judgment effectively solve problems and determine fraudulent activity consistentlyExcellent critical thinking and problem-solving skillsA detail-oriented and process-oriented approachRequired Experience:Manager Key Skills Electrical,Academics,Customer Service,Computer Data Entry,Cardiac Surgery,Freight Forwarding Employment Type : Temp Experience: years Vacancy: 1