Associate Manager, Quality Assurance at SoFi

The roleThe Associate Manager Quality Assurance is responsible for ensuring that SoFis products services and processes meet the highest standards of quality. They support both the Loan Review and the Communications functions of the business. This position reports directly to the Senior Manager of Quality Assurance.What youll do:Quality Assurance Oversight:Maintain quality control policies and procedures.Oversee the quality control process to ensure consistency and reliability.Investigate and address quality issues that arise.Work with cross-functional teams to implement corrective actions and prevent recurrence.Identify and mitigate quality-related risks.Collaborate with Global Partners who support QA efforts.Analyze data and reports:Use statistical methods to analyze quality metrics and make data-driven decisions.Review quality data and reports to identify trends and issues.Prepare and present quality reports to senior management.Communicate the status of quality initiatives and any significant issues.Train and Mentor Staff:Provide training to employees on quality assurance procedures and best practices.Mentor and support quality assurance team members to enhance their skills and knowledge.What youll need:2-4 years of experience of QA supervisoryMust have prior management experience; Quality Assurance/Control or Financial/Customer Services are strongly preferred.SoFi Communication Operations or Loan Review Operations experience is strongly preferredPreferred experience hiring training motivating monitoring and coaching teams of production employeesUnderstanding of sampling concepts and methodologyStrong supervisory and management skills are required to lead a team of QA SpecialistsExperience using Excel and Google SheetsExperience using TableauStrong written communication skills time management skills and professional demeanorAbility to adapt quickly to changes and put new processes and procedures in place.Ability to work independently with minimal or no directionAbility to lead meetings and discuss information in a clear and concise mannerSome evenings and weekend days will be requiredRequired Experience:Manager Key Skills Administrative Skills,Core Java,Glass,Administration Support,Database Administration,Import & Export Employment Type : Full Time Experience: years Vacancy: 1