Associate Product Operations at Everlywell

Getting a lab test used to mean taking time off work sitting in a waiting room and hoping your doctor ordered the right thing. We changed that.Everlywell pioneered at-home lab testing and has since expanded into in-person diagnostics telehealth and AI-powered health guidance. Weve helped millions of people understand their health on their own terms from hormone levels to heart health to food sensitivities to sexual health. And were just getting started.Today we power diagnostics for consumers major health plans and enterprise partners. Our platform handles everything from test fulfillment to clinical review to results delivery and increasingly uses AI to help people figure out what to test and what to do next.Were a product-driven company solving real problems in a deeply broken system. If you want to build things that matter at a company that ships fast and reaches millions keep reading.Product Ops is the connective tissue that keeps our product organization running. Youll work directly with the Director of Product to coordinate across five platform teams keep JIRA clean track cross-functional dependencies and ensure nothing falls through the cracks.This is an operational role not a traditional PM path. Youll be the person who makes sure the machine works tracking commitments surfacing blockers coordinating launches and keeping stakeholders informed. If you love systems organization and making teams more effective this is your job.Youll be responsible for:JIRA hygiene tickets are groomed labeled and trackedCross-platform coordination dependencies are visible handoffs are cleanLaunch coordination GTM checklists stakeholder alignment nothing gets missedReporting status updates dashboards leadership visibilityProcess improvement identifying friction and fixing itWhy this role is exciting:High leverage: youll make five teams more effectiveVisibility: youll work directly with the Director of Product and cross-functional leadershipImpact: launches will go smoother teams will move faster because of your workGrowth: strong foundation for product ops program management or product management pathsWhat success looks like in your first year:Establish JIRA standards and hygiene practices across all platform teamsOwn launch coordination for multiple cross-functional initiativesBuild reporting and dashboards that leadership actually usesBecome the person teams rely on to know whats happening across the orgIdentify and fix at least two operational pain points that slow teams downWhat were looking for:2-3 years in product operations program management project management or a similar coordination roleStrong JIRA skills you know your way around epics sprints workflows and reportingExcellent organizational skills you track dozens of threads without dropping anyClear written communication status updates process docs stakeholder emailsComfort working across teams you can build relationships with engineering design clinical marketingBias toward action you fix problems not just flag themEven better if you have:Experience in healthcare healthtech or regulated industriesExposure to product management workflows and terminologyBackground with other project tools (Asana Monday Notion Confluence)Data skills SQL spreadsheets dashboard buildingStartup or scale-up experience where you wore multiple hatsYoull thrive here if:You find satisfaction in making things run smoothlyYoure detail-oriented but can prioritize what mattersYoure proactive you spot gaps before they become problemsYou like being the person who knows whats going onYoure excited about healthcare not just looking for any ops roleWe may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.Required Experience:IC Key Skills Business,Information Management,Accounting,Corporate Risk Management,Faculty,Jms Employment Type : Full-Time Experience: years Vacancy: 1