Associate, Services Consulting at Stripe

Who we areAbout StripeStripe is a financial infrastructure platform for businesses. Millions of companiesfrom the worlds largest enterprises to the most ambitious startupsuse Stripe to accept payments grow their revenue and accelerate new business opportunities. Our mission is to increase the GDP of the internet and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyones reach while doing the most important work of your career.About the teamStripes Accelerate team works across all segments to ensure users receive the right implementation support to maximize their success on Stripe. You will drive service attachment rates for Startups while building revenue through paid services for SMB and Commercial segments helping customers accelerate their growth and adoption on our platform.What youll doAs part of this role youll ensure customers in Velocity segments are equipped with the right Professional Services to thrive on Stripe. You will spend a significant portion of your time engaging with users to understand their needs and scoping appropriate services. A key part of the role is collaborating with Account Executives to ensure smooth transitions and align implementation offerings with user goals. While selling services is important the primary success metric is the growth of Stripe product revenue.ResponsibilitiesEvaluate user needs and recommend the most appropriate service offering to ensure their success on Stripe (free or paid)Drive Professional Services attach for Velocity users ensuring they receive appropriate implementation and integration supportCollaborate with Account Executives to ensure smooth user handoffs and appropriate service offeringsScope projects accurately to ensure alignment between customer needs and our delivery capabilitiesBuild and maintain strong relationships with the Sales team for effective service alignmentSupport user success by focusing on increasing Stripe product activationsScope projects accurately to ensure alignment between customer needs and our delivery capabilitiesGenerate Professional Services revenue through selling packaged offeringsNegotiate service contracts and statements of work for paid engagementsMonitor customer success metrics across all segments to demonstrate ROIHelp shape the evolution of our service offerings based on market needs and feedbackWho you areWere looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements you are encouraged to apply. The preferred qualifications are a bonus not a requirement.Minimum requirements2 years of experience implementing and scoping technical servicesAbility to understand technical requirements and match them to appropriate service offeringsStrong judgment in determining which service offering best suits different user segmentsExperience qualifying opportunities and identifying upsell potentialStrong communication skills with the ability to translate technical concepts for business audiencesExperience working cross-functionally with sales product and delivery teamsAbility to build strong relationships across different customer segmentsPreferred qualificationsExperience selling technical implementation services in the payments or fintech industryKnowledge of Stripes product suite and implementation requirementsBackground in solution selling with a focus on customer outcomesUnderstanding of API-based integrations and technical implementation challengesExperience in a high-growth technology companyFamiliarity with common e-commerce platforms and payment systemsTrack record of balancing free service attachment goals with revenue generation targetsRequired Experience:IC Key Skills Aeronautical,Anti Money Laundering,ASP.NET,Dcom,ABAP,Manufacturing Employment Type : Full Time Experience: years Vacancy: 1