Automation Specialist at IRCO

Full-timeDescriptionPOSITION: Automation SpecialistJOB CLASS/GRADE: Coordinator 2/Specialist 3; Grade 6WAGE: Starting at $56687 per year based on experienceFLSA; EEO; WC: Non-Exempt; Professional; 8864LOCATIONS: IRCO Main Office 10301 NE Glisan St Portland OR 97220Hybrid scheduleFTE; FT/PT; STATUS: 1.0 FTE; Full-Time with Benefits; RegularNUMBER OF POSITIONS: (1)APPLY AT: STATUS: Full-Time with BenefitsPROGRAM(S): International Language Bank (ILB)SECTOR: Asset & Opportunity DivisionREQUIREMENTS: Basic scripting/programming experience with automation toolsability to work with databases and familiarity with APIs.This job announcement is intended to describe the general nature and level of work being performed in this job. This is not intended to be construed as an exhaustive list of all responsibilities duties and skills required.Program Summary IRCOs International Language Bank (ILB) provides professional interpretation and translation services in dozens of languages to help healthcare providers government agencies schools and community organizations communicate effectively with immigrant and refugee communities. ILB offers phone virtual and in-person interpretation as well as written document translation ensuring equitable culturally responsive language access for the diverse communities we serve.Position Summary The Automation Specialist supports ILB operations by analyzing manual workflows and designing automated solutions that reduce errors save staff time and improve data accuracy across our systems. This position builds and maintains tools such as Excel macros database queries and workflow automations collaborates with program staff to understand their needs and provides training and documentation so teams can confidently use and sustain new processes.Essential FunctionsAnalyze ILB workflows and identify manual repetitive or error-prone tasks that can be improved through automation.Design build and maintain automated tools (e.g. Excel/VBA macros templates Power Automate flows scripts) to support invoicing reporting and data management.Create and maintain standardized reports and dashboards to help staff and leadership track key ILB metrics (e.g. appointments revenue customers interpreters).Test troubleshoot and refine automations to ensure data accuracy reliability and alignment with ILB policies and contract requirements.Document processes workflows and automation tools in clear step-by-step instructions that others can follow.Train and support ILB staff in using new tools and workflows providing ongoing technical assistance as needed.Collaborate with ILB leadership Finance IT and other teams to prioritize automation projects and ensure systems remain secure and compliant.Monitor data quality in ILB systems and perform regular cleanup or updates using automated methods where possible.Secondary FunctionsAssist with special projects pilots and new initiatives that involve data reporting or system changes.Support preparation for audits and monitoring by pulling automated reports and organizing documentation.Help maintain shared file structures templates and data dictionaries for ILB systems.Provide basic technical support to staff on tools related to automation (e.g. Excel Power Automate databases).Participate in team meetings training and workgroups to share updates and gather feedback on automation needs.Perform other duties as assigned to support ILB operations.RequirementsEducation & ExperienceMINIMUM JOB SPECIFIC QUALIFICATIONS:Bachelors degree in business information systems computer science or related field; or equivalent combination of training and relevant experience.Experience working with data reporting or process improvement in an office nonprofit or similar environment.Experience creating or maintaining automated workflows (e.g. Excel macros Power Automate scripts) to support data entry invoicing or reporting.Strong attention to detail and ability to check work for accuracy and consistency.Ability to analyze processes document steps and translate staff needs into practical automation solutions.PREFERRED QUALIFICATIONS:Bachelors degree in business information systems computer science or related field.Advanced Excel/VBA skills and experience with other automation tools (e.g. Power Automate Power Query RPA platforms or scripting languages like Python/JavaScript).Experience working with databases (e.g. SQL Access) and system integrations (APIs data imports/exports).Familiarity with ILB interpretation/translation services or language access work.Experience supporting invoicing billing or contract reporting processes.Knowledge of data security confidentiality and compliance best practices (e.g. HIPAA FERPA or similar).Experience providing staff training user guides or technical documentation for new tools or workflows.Physical Mental & Environmental RequirementsHybrid setting jobPositions require some analysis of problems or decision-making abilityWork under close supervisionWell protected environment with minimal hazards or obstaclesStable work schedule with no fluctuationsSupervisory ResponsibilitiesPositions at this level are not responsible for any supervisory functions or responsibilities but may occasionally be asked to orient and/or train new employees or volunteers.What We OfferIRCO is a very employee-friendly workplace and offers great benefit packages to our staff:Many flexible working arrangements and scheduleAmazing opportunity to work with people who come from all over the worldWork that helps your community3 to 6 weeks of PTO per year401k match of over 100% on first 5% immediate vesting3% match for student loans or college savings12 Paid Holidays and 1 Floating HolidayMedical & Dental insurance options with 90% coverage for employee AND Families no deductiblesEmployer Paid Life Short term and Long-term Disability InsuranceFlexible spending accountsRequired EngagementEngage fully in recommended professional development as well as other assigned or required training activities. This engagement can also include participation in optional activities that embrace IRCOs mission vision and values-based initiatives.How To ApplyComplete the IRCO application in our Careers Portal: IRCO Application for Employment. Upload your resume and cover letter addressing your qualifications for this position IRCO Careers. For questions about this position please email Please note that physical applications are accessible from IRCOs main office 10301 NE Glisan Portland OR 97220. Due to the high volume of applications received we will not be able to contact applicants or return calls regarding applications. Complete applications should include a cover letter resume and IRCO application.IRCO is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity or expression pregnancy age national origin disability status genetic information protected veteran status or any characteristics protected by State and Federal law. We will make reasonable accommodations to meet our obligations under the Americans with Disabilities Act (ADA) and state disability laws.Salary DescriptionStarting at $56687 per year based on experienceRequired Experience:IC Key Skills Controlling Experience,Distributed Control Systems,Pardot,Crystal Reports,Marketing Automation,Salesforce Marketing Cloud,Warehouse Management,HubSpot,Responsys,Email Marketing,Leadership Experience,Programmable Logic Controllers Employment Type : Full-Time Experience: years Vacancy: 1