Automotive BDC Representative Group 1 Toyota Rivertown at Group 1 Automotive

OverviewGroup 1 Toyota Rivertownis part of the fast-growingGroup 1 Automotive a leader in automotive are seeking a qualified and customer-focusedBDC (Business Development Center) Representativeto join our team.This role is responsible for managing inbound internet and phone inquiries confirming vehicle availability and scheduling dealership appointments. The ideal candidate is detail-oriented tech-savvy and excels at multitasking in a fast-paced environment.If youre a customer service professional looking to advance your career with a respected and growing automotive organization we encourage you to apply.Shifts follow:Schedule & Shift AvailabilityFull-time in-office (40 hours/week)Shifts rotate weekly based on business needs:8:30 AM 5:30 PM11:00 AM 8:00 PMSaturday (when scheduled):8:45 AM 7:00 PM(All with 1-hour lunch break)Flexibility required; schedule varies weeklyIf scheduled on Saturday a day off will be given (Tue/Wed/Thu)No Mondays or Fridays offSaturday rotation:2 on / 2 offWorkweek:Saturday FridayClosed:Thanksgiving DayandChristmas Day(open all eves)In addition to competitive pay we offer our associates the following benefits:Health Dental Vision Life and Disability insurance401(k) plan with company matchPaid Time-OffEmployee Stock Purchase PlanEmployee Vehicle Purchase ProgramProfessional work environment with job training and advancement opportunitiesResponsibilitiesHandle inbound leads (phone Internet) and direct to appropriate contactContact present customers (phone email) to maintain and improve customer loyaltyDeveloping a pipeline of sales and business opportunities (partnerships etc.) leads through networking cold calling and referralsWork with sales department to develop sales strategies and techniquesResearch and stay current in consumer and industry trendsCommunicate industry news and trends to management and dealership employeesOutstanding Customer ServiceYou will be responsible for daily customer follow-upYou will be responsible for managing your own time and responding to leads promptlyYou are comfortable using Gogglesearch multiple computer browsers at once and speaking to customers via phone/emailQualificationsHigh School diploma or equivalent a plusBilingual in Spanish and other languages are a PlusPossess an intermediate level of multi-tasking and computer skillsExemplary written and verbal communication skillsCustomer Relationship Management (CRM) software experience is a plusAbility to adapt to sudden business and industry changes as it directly effects automotive service operationAuto dealership retail new car experienceProven sales experience preferably in the automotive industrySuperior communication and customer service skillsExcellent follow-through skillsSolid working knowledge of the InternetMaintaining a positive can-do attitudeCustomer Relationship Management (CRM) software experience is a PlusGroup 1 is a Fortune 250 company that offers a team environment great benefits and ongoing training and support or its associates. If you are in alignment with our values of integrity transparency professionalism teamwork and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend.*All applicants must pass pre-employment testing to include: background checks MVR and drug testing in order to qualify for employment*Group 1 Automotive is an Equal Employment Opportunity employer and participates in E-VerifyRequired Experience:Unclear Seniority Key Skills Data Entry,Deputy,Drafting,Hibernate,Administration Support,Activex Employment Type : Full-Time Experience: years Vacancy: 1