Automotive Product Specialist at Haley Automotive Group

Job DescriptionJob DescriptionHaley Toyota of Roanoke is seeking Automotive Product Specialist. The Automotive Product Specialist is a professional in the auto industry that serves as a resource for a dealership's prospective customers. The role requires a wide range of skills and abilities, including an in-depth knowledge of a dealership's inventory, dedication to customer service and well-developed listening skills. Duties Include:Helping clients find a vehicle by asking them thoughtful questions and listening to their answers.Showing clients online tools that allow them to review available vehicle features, packages and optionsEnsuring clients have important information before coming to the dealership for a scheduled appointment by sending an email with essential details and resourcesPreparing and presenting professional and knowledgeable demonstrations on vehicles and the latest technology options, such as hybrid tools, green fuel options, navigation and blue toothExplaining a product's benefits and performanceDescribing the optional equipment upgrades available for purchaseDeveloping a strong, positive relationship with customersCollaborating with sales managers on the pricing of different models and their available upgrade optionsAssisting with lead generation by managing email and text communicationSetting appointments with clients for vehicle demonstrationsStaying current on the latest developments in vehicle productionTracking changes to the overall vehicle marketRecording lead information, including names, email addresses and phone numbersAttending any sales meetingsParticipating in activities and special events in the communityFamiliarizing themselves with and conducting vehicle appraisalsUtilization of Customer Retention Management system (CRM) Business Development Center (BDC)Online Manufacturer Training Knowledge on other departments within the dealership. (Service/Parts/Body Shop) Importance of Customer Satisfaction Index (CSI)Inner workings of the automobile businessDelivery process Customer follow up process, appointments Finance and Insurance (F&I) productsWhat Haley Offers:Competitive, above market compensationMedical, Dental and Vision benefits401k with company matchCompany paid Basic Life, AD&D and Long-term DisabilityPaid Time OffPreferred Vehicle Purchase ProgramsUniforms providedPositive and professional work environmentCareer growth and promotion opportunities