Automotive Product Specialist at Haley Chevrolet

Job DescriptionJob DescriptionPRODUCT SPECIALISTTRAINING WILL INCLUDE:◻ Utilization of Customer Retention Management system (CRM)◻ Step by step guidance on customer interaction◻ Daily Tasks◻ Product training◻ Business Development Center (BDC)◻ Online Manufacturer Training◻ Knowledge on other departments within the dealership. (Service/Parts/Body Shop)◻ Understanding of paperwork◻ Importance of Customer Satisfaction Index (CSI)◻ Conflict resolution◻ Inner workings of the automobile business◻ Delivery process◻ Customer follow up process, appointments◻ Finance and Insurance (F&I) products◻ Visit other dealershipsREQUIREMENTS AND STANDARDSINDIVIDUALSTANDARDSThe Product Specialist Must:❖ College Graduate is preferred❖ Possess the character and appearance standards of your specific dealership❖ Maintain a positive, wholesome attitude towards life and the sales profession❖ Engage in some kind of self-improvement program regularly❖ Get along well with other employees of the dealership❖ Possess excellent communication skills, face-to-face and over the phoneWORK ORGANIZATIONSTANDARDSThe Product Specialist Must:❖ Know how to set objectives or quotas and how to figure a method or program of action to reach those goals❖ Come to work each day with a plan of work for the day❖ Have a positive owner-follow-up system❖ Ability to be openly communicate with managementKNOWLEDGE STANDARDSThe Product Specialist Must:v Learn why people buy and how to meet the needs of various types of customers❖ Know the company sales and credit policies❖ Have a thorough product knowledge of your own products and a general knowledge of competitive products❖ Follow a sales plan with every customer