Automotive Service Advisor at Castle Chrysler Dodge Jeep Ram of Naperville

Are you an experienced Advisor who is looking for a new opportunity Top performers can earn up to $150K annually.Our team at Castle Chrysler Dodge Jeep Ram inNaperville is seeking a high-performing customer-focused Service Advisor to join us.What We Offer:Top-tier compensationA fast-paced high-traffic dealershipCareer growth opportunitiesSupportive leadershipService Advisor ResponsibilitiesOversee service orders and flow of Drive Lane.Ensure that customers receive prompt courteous and effective serviceTake ownership of the customers experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customerProvide concierge support for all owner inquiries whether phone or in person to assure the customer does not get mishandledEnsure the daily inventory of technicians time is consistently sold to service customersDistribute work between technicians efficientlyAnswer technical questions about vehicle problems warranties services and repairsMaintain Customer Success Index at or above company standardsAssist in diagnosing vehicle problems; order parts and tools as necessaryOversee administration of warranty claims as well as training and supervising of service departmentReinforces company policies and adheres to company standardsEncourages compliance with applicable laws and regulationsMaintain good working relationship with factory(s) and foster positive employee relationsService Advisor QualificationsPrevious Service Advisor/Writer experience minimum of 2 yearsCDJR experience is preferredDemonstrated ability to manage others and strong management skillsFantastic communication skills with your customersProfessional well-groomed personal appearanceConsistent record of service and sales successStrong record of positive customer satisfaction resultsTeam oriented and self-motivatedAble to work with little supervisionClean driving record and valid drivers licenseBenefits401(K) with company matchMajor medical (50% employee paid premium)DentalVisionVoluntary Benefits (Accident Critical Illness Disability and more)Paid Time OffEmployee vehicle purchase discountsCareer advancementService Advisor: $61K - $83K up to $150K annually for top performersWe are looking for qualified quality people who are ready to start their career within our family.To learn more about us visit: are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.Required Experience:Unclear Seniority Key Skills Sales Experience,Time Management,Order Management System,Customer Service,Dealership Experience,GM Vehicles,Retail Sales,Tire Service,Automotive Repair,OSHA,Service Writing,Automotive Service Employment Type : Full-Time Experience: years Vacancy: 1 Monthly Salary Salary: 61 - 83