Automotive Service Advisor at Mazda of Fort Walton Beach

Full-timeDescriptionAt Mazda of Fort Walton Beach the Service Advisor plays a key role in delivering the elevated customer experience our brand is known for. This position serves as the communication link between customers and technicians ensuring clear expectations accurate repair orders and smooth service operations. The ideal candidate represents Mazdas values of integrity craftsmanship and customer-first service.RequirementsWelcome all customers with a professional friendly and brand-aligned demeanor.Listen to customer concerns gather vehicle information and accurately document issues on Mazda repair orders.Clearly explain recommended maintenance Mazda-specific service intervals and repair options.Prepare and verify repair orders for accuracy before dispatching to technicians.Communicate effectively with our Mazda-certified technicians to ensure proper diagnosis and repair clarity.Provide proactive updates on vehicle status additional findings timelines and required approvals.Obtain and document customer authorization for all repairs and additional work.Review completed repairs with customers and ensure satisfaction before vehicle delivery.Process payments warranties recalls and documentation in compliance with Mazda and dealership guidelines.Maintain strong CSI scores through high communication standards follow-up and customer retention efforts.Assist with appointment scheduling vehicle check-in and maintaining an organized service workflow.Uphold Mazda brand standards dealership policies and all safety and ethical business practices.Qualifications:Previous experience as a Service Advisor or in a customer-facing automotive role preferred.Strong communication problem-solving and relationship-building skills.Ability to multitask in a fast-paced dealership environment.Basic understanding of automotive systems and Mazda service requirements is a plus.Experience with CDK or other dealership management systems preferred.Valid drivers license with an acceptable driving record.Core Competencies:Customer Service ExcellenceAttention to DetailProfessional CommunicationTime & Workflow ManagementTeam CollaborationSales & Product Knowledge (Mazda)Salary Description$45000 - $100000Required Experience:Unclear Seniority Key Skills Sales Experience,Time Management,Order Management System,Customer Service,Dealership Experience,GM Vehicles,Retail Sales,Tire Service,Automotive Repair,OSHA,Service Writing,Automotive Service Employment Type : Full-Time Experience: years Vacancy: 1 Monthly Salary Salary: 45000 - 100000