Automotive Service Advisor with 3 years of experience at Team Gillman

Service Advisor AutomotiveWe need a Service Advisor who is an expert in the art and science of customer service. Must be able to greet guests schedule appointments and act as a liaison between customers and service techs. If you can make customers feel welcome and confident that their needs are being met then our dealership may be your next career home. Put your people skills to work for us and find out more now.Job ResponsibilitiesGreet service department customers promptly and courteouslyattitude is everything!Listen to customers and clearly translate repair needs to techsUpsell additional services using low pressure high integrity methodsProvide accurate repair/maintenance estimatesAdhere to policies on vehicle care and operationFollow up on each repair and keep customers informed of progressSell and manage extended warrantiesInspect repair quality and ensure all work is completeNotify customers when vehicles are ready for pick upReview and explain repairs and associated costs with customersHandle minor customer concerns and complaintsKeep Service Manager informed of all problems and potential problemsMaintain Customer Satisfaction Index (CSI) scores in accordance with dealership standardsBenefitsIn addition to career-long personal development our associates enjoy a number of benefits including:Full health benefits (medical dental vision life)401k Retirement savings plan with company matchEmployee discountsDrug Free Work EnvironmentEqual Opportunity EmployerAbout Our DealershipSince 1938 and with over 70 years of success Team Gillman has been a family-owned and operated group of automobile dealerships. The business was founded by Frank Gillman when the first dealership opened on Milam Street in downtown Houston. Franks son Ramsay Gillman continued and expanded the business his father started with a constant emphasis on customer service and satisfaction.Now owned and operated by Ramsays son Chris Gillman Team Gillman has dealerships in Houston & Rosenberg representing Acura Honda Subaru and Mazda. Success has not altered the organizations founding principle. Every employee in every Team Gillman dealership knows customer service is paramount. And they understand continued prosperity as well as future growth depends upon maintaining this long-established tradition of excellence.Required Experience:Unclear Seniority Key Skills Sales Experience,Time Management,Order Management System,Customer Service,Dealership Experience,GM Vehicles,Retail Sales,Tire Service,Automotive Repair,OSHA,Service Writing,Automotive Service Employment Type : Advisor Experience: years Vacancy: 1