Automotive Service BDC Call Agent at Wise Auto Group

Automotive Service BDC Call AgentLocation: Vacaville CACompany: Mazda of VacavilleEmployment Type: Full-TimeJoin the Mazda of Vacaville Team!Mazda of Vacaville is seeking an energetic and customer-focused Service BDC Call Agent to support our fast-paced service department. If you enjoy helping people communicating clearly and working in a dynamic environment this is an excellent opportunity to grow with a respected dealership. ResponsibilitiesAnswer inbound service calls and assist customers with professionalism and enthusiasmMake outbound calls to schedule service appointments and follow up with customersProvide basic service information maintenance reminders and recall updatesDocument all customer interactions accurately in the CRM systemWork closely with service advisors and management to ensure a seamless customer experienceAchieve daily/weekly call and appointment-setting goals What Were Looking ForStrong communication and phone skillsPositive customer-first attitudeAbility to multitask and stay organizedBasic computer and CRM proficiency (training provided)Dependable punctual and team-orientedBilingual is a plusPrior automotive or BDC experience is helpful but not required Pay & Benefits$18$22 per hour (depending on experience)Potential for bonusesMedical dental and vision available (if applicable)Paid time off & holiday payEmployee discounts on service parts and vehiclesMatching 401(k) after one year of employmentOngoing training and advancement opportunities How to ApplySend your resume to emailprotectedOR call to schedule an interviewOR apply online at You may also apply in person at Mazda of Vacaville 580 Orange Dr Vacaville CA Required Experience:Junior IC Key Skills Sales Experience,Time Management,Order Management System,Customer Service,Dealership Experience,GM Vehicles,Retail Sales,Tire Service,Automotive Repair,OSHA,Service Writing,Automotive Service Experience: years Vacancy: 1 Hourly Salary Salary: 18 - 22