Automotive Service DispatcherAdvisor | Weekends Off | Colorado Springs at Christian Brothers Automotive

Job Title:Automotive Service DispatcherLocation:  Colorado Springs COJob Overview:As an Automotive Dispatcher with Christian Brothers Automotive you will play a critical role in our automotive shop ensuring that every guest receives top-notch service and their vehicle is repaired to the highest standards. With your excellent communication and organizational skills you will coordinate with technicians answer guest inquiries and maintain an organized repair log to ensure maximum productivity and efficiency.You will also work closely with part supply vendors and other external partners to ensure we always have the right tools and equipment to do the job right. As part of our team youll have the opportunity to build lasting relationships with our vendors and customers to help us maintain our reputation as a trusted and reliable automotive shop. Responsibilities include but are not limited to:Implements and maintains an effective dispatch systemSchedules work to facilitate maximum productivity in accordance with the shop policy and distributes service tickets to technicians considering the workload difficulty and guest needsReview all digital vehicle inspections by techniciansMaintains an organized and up-to-date repair logAnswers guest inquiries and prepares estimates for customers Present the best solution to properly repair our customers vehicles in a way that is easy for them to understandEnsure that all work is performed to proper specifications and within the time promised to the customerBuild relationships with part supply vendors tool vendors and all external vendors effectivelyPrioritize technician workloads with part availabilityPrepares a list of needed service department equipment supplies and required repairs - reviews service department repairs with the Store ManagerCoordinates and schedules maintenance for shop equipmentResponsible for the part supply process including inventory pricing returns warranty claims etc.Regularly interacts with external vendors on parts inventory and pricingWorks together as a team and assists other employees as neededOther duties as assignedQualifications : Qualifications:Excellent communication skills: Must be able to communicate clearly and effectively with technicians customers and other team members to ensure that everyone is on the same pageStrong organizational skills and problem-solving skills: Dispatchers are responsible for coordinating multiple work orders scheduling appointments and managing paperwork. They must be highly organized to ensure that everything is completed accurately and on timeCustomer service skills: Must have strong customer service skills to answer customer inquiries address concerns and ensure that customers are satisfied with the work that is performed on their vehiclesProficient in Windows-based computer software and automotive store applicationsPrevious experience in an Automotive Sales Advisor/Writer Automotive Technician or Estimator/Dispatcher position preferredPhysical Requirements:Being dependable and reliable for a position that is scheduled for Monday Friday 7am 6pmBeing on your feet the majority of the workday (standing walking coordinating parts etc.)Occasionally lifting and carrying objects over 50 lbs.Keeping a brisk work pace in a high-volume environmentAdditional Information : Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency integrity and a philosophy of people first. All 300 CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload free training full-time live technician support and access to our private Technician Assistance Center.All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice At-will employment practices.Remote Work : NoEmployment Type : Full-time Key Skills Sales Experience,Time Management,Order Management System,Customer Service,Dealership Experience,GM Vehicles,Retail Sales,Tire Service,Automotive Repair,OSHA,Service Writing,Automotive Service Experience: years Vacancy: 1