Automotive Service Manager at Auto Park Ford Sales

High-Performance Automotive Service Manager

Auto Park Ford is seeking a high-performance, results-driven Automotive Service Manager to lead and elevate our Service Department.

This is a leadership-intensive role responsible for driving fixed operations profitability, maximizing shop efficiency, improving customer satisfaction, and building a high-accountability service team culture.

This position is ideal for a leader who thrives in a fast-paced dealership environment and understands how to balance:

• customer experience
• technician productivity
• effective labor sales
• and fixed ops profitability

Key responsibilities include:

• Leading all Service Department operations with a focus on profitability and efficiency
• Driving labor sales, gross profit, and shop throughput
• Managing service advisors, technicians, and dispatch/RO flow
• Maintaining and improving CSI and customer retention metrics
• Overseeing warranty administration and manufacturer compliance
• Optimizing scheduling, repair order management, and shop capacity
• Developing, training, and holding team members accountable to performance standards
• Partnering with Parts and Sales departments to improve overall dealership performance
• Building a culture of urgency, accountability, and continuous improvement
• Ensuring consistent execution of dealership processes and manufacturer standards

Qualifications include:

• Prior Automotive Service Manager or strong Assistant Service Manager experience required
• Proven ability to lead and improve a high-volume service operation
• Strong understanding of fixed operations: labor gross, effective RO flow, CSI, and productivity
• Ability to coach, lead, and hold teams accountable to performance standards
• Strong communication and customer-facing leadership skills
• Experience with dealership DMS systems (DealerTrack / CDK / Reynolds & Reynolds preferred)

Preferred experience includes:

• Experience with Medium/Heavy Duty vehicles
• Ford dealership experience
• Fleet service / fleet maintenance management experience
• Commercial service operations or multi-line service environments
• High-volume dealership or multi-rooftop service operations

What we offer includes:

• Competitive base compensation based on experience
• Strong performance-based bonus structure tied to fixed operations results
• Opportunity to significantly impact dealership profitability
• Growth and advancement opportunities
• Fast-paced, high-accountability dealership environment
• Leadership role with real operational influence

This role is different because it is not a maintenance-only Service Manager position.

This is a performance-driven leadership role designed for someone who wants to:

• Build a top-tier service operation
• Increase fixed ops profitability at scale
• Lead technicians and advisors at a high level
• And position themselves for executive dealership leadership

Success in this role is measured by:

• Profitability
• Efficiency
• CSI
• And team performance

*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*

Job Type: Full-time