Automotive Service Manager at Duke Chevrolet GMC

Service Manager

Mills Auto Group is looking for a Service Manager for Classic Toyota of Henderson who will be responsible for overseeing and managing all aspects of the service department, including customer service, operations, and profitability. This is a full-time position in the auto industry based in the Raleigh, North Carolina area. This is an individual contributor role with a base salary plus commission, and the total compensation can range from $90,000 to $150,000 per year, paid semi-monthly.

Compensation & Benefits:

• Base salary plus commission structure
• Total compensation ranging from $90,000 to $150,000+ per year
• Paid semi-monthly
• Health insurance benefits
• 401(k) retirement plan
• Paid time off and holidays
• Employee discounts on vehicles and services

Responsibilities:

• Manage and supervise a team of service technicians and support staff
• Maintain a high level of customer satisfaction by ensuring timely and efficient service
• Monitor and improve the department's profitability by analyzing and controlling expenses
• Develop and implement strategies to increase service department revenue
• Review and approve service estimates and invoices to ensure accuracy and fair pricing
• Oversee inventory management and ordering of parts and supplies
• Ensure compliance with safety and environmental regulations
• Train and mentor service department employees to achieve individual and team goals
• Create and maintain a positive work environment and promote teamwork
• Handle customer escalations and resolve any service-related issues
• Stay updated on industry developments and trends to identify opportunities for growth and improvement

Requirements:

• At least 5 years of experience in an automotive service management role
• Proven record of success in managing a profitable service department
• Excellent leadership, coaching, and communication skills
• Strong knowledge of automotive repair and maintenance
• Familiarity with dealership software and systems
• Ability to work in a fast-paced and dynamic environment
• Strong problem-solving and decision-making abilities
• High school diploma or equivalent (college degree preferred)