Automotive Service Manager at Vaughn Automotive Group

Job DescriptionJob DescriptionWe are seeking a professional and experienced Service Manager to take a leadership role within the company. This position will focus primarily on the daily operations of our shop - overseeing workflow, supporting technicians, managing customer communication, preparing estimates, and ensuring a top-tier customer experience.The ideal candidate is organized, customer-focused, and experienced in managing a busy service environment. This is a key leadership role in a top-notch, reputable organization with a strong local presence and longstanding customer base.ResponsibilitiesManage daily shop operations and ensure an efficient, organized workflowGreet customers, gather vehicle information, and prepare repair estimatesCommunicate clearly with customers about recommended services and timelinesAssign work to technicians and ensure jobs are completed on scheduleOversee quality control and ensure all repairs meet safety and service standardsOrder parts, track inventory, and maintain vendor relationshipsHandle customer issues, questions, and escalations professionallyMaintain accurate repair orders, approvals, and service documentationSupport, train, and lead technicians communicate with advisorsWork with ownership to improve processes, shop performance, and customer experienceSkills & QualificationsPrior experience as a Service Writer, Service Advisor, Shop Foreman, or Service ManagerStrong understanding of general automotive repair and service processesExcellent customer service and communication skillsAbility to manage multiple repairs and prioritize workflow in a busy shopLeadership abilities — able to support and guide technicians effectivelyStrong organizational skills and attention to detailExperience with scheduling, estimating, and repair order software preferredAbout the OpportunityThis position offers the opportunity to join a highly respected, top-tier automotive organization with multiple service divisions and a strong reputation for quality. As the Service Manager of our car care facility, you will play a central leadership role—helping guide daily operations, shape the customer experience, support our technicians, and uphold the standards that make our service department the destination for automotive service.Benefits:Dental insuranceEmployee discountHealth insurancePaid time offVision insuranceVacation PayWork Location: In personAbout Our DealershipLloyd Vaughn established Vaughn Motors in Bunkie in 1998 and has since grown to 9 locations serving the Central Louisiana area. Lloyd's goal for Vaughn Automotive is to become one of the best known and most respected Dealerships in Central Louisiana, with a long history of outstanding customer satisfaction and service. We have a strong and committed staff with many years of experience satisfying our customers' needs. We are looking for self-motivated individuals interested in advancement in a growing company.We invite you to take a look at us and join our team