Automotive Service Manager at Walt Massey CDJR Columbia

Job DescriptionJob Description Now Hiring: Automotive Service Manager in Columbia Ms!Join a Winning Team – Drive Your Career Forward! Are you an experienced Service Manager who takes pride in delivering exceptional customer experiences while leading high-performing teams? At Walt Massey, we’re more than just a dealership – we’re a family, and we’re looking for a dedicated professional to lead our service department to the next level.Why Walt Massey?We’re proud to be a respected name in the automotive industry, known for our commitment to excellence and our supportive, team-first culture. We invest in our people with industry-leading training, growth opportunities, and a strong benefits package—because we believe when you grow, we grow.What You’ll Get:Comprehensive health, dental & vision insurance401(k) with company matchPaid vacation & holidaysOngoing training & career developmentA collaborative environment where your ideas and leadership make a real impact Your Role:As our Service Manager, you’ll lead a team of skilled service advisors and technicians to ensure our customers receive top-notch care every time they walk through our doors. You’ll be responsible for department performance, customer satisfaction, and employee growth—all while maintaining a focus on profitability and operational excellence. Key Responsibilities:Oversee all service department operations, staffing, and performanceLead and mentor service personnel to deliver outstanding customer serviceMonitor workflow and ensure timely and accurate service repairsHandle customer concerns with professionalism and urgencyMaintain high Customer Satisfaction Index (CSI) ratingsCreate and manage departmental budgets, marketing initiatives, and growth goalsStay informed on latest vehicle technologies and service procedures What We’re Looking For:3+ years of experience as a Service Manager or in a senior service roleProven leadership and team management skillsExcellent communication and customer service abilitiesA valid driver’s license and clean driving recordHigh school diploma or equivalent A strong desire to grow, lead, and make an impact Ready to Drive Your Career?If you're looking for a long-term career opportunity with a company that values your experience, initiative, and leadership—we’d love to hear from you. Apply today and become part of the Walt Massey family.