AV Service Field Engineer at New Era Technology

Join New Era Technology where People Firstis at the heart of everything we do. With a global team of over 4500 professionals were committed to creating a workplace where everyone feels valued empowered and inspired to grow. Our mission is to securely connect people places and information with end-to-end technology solutions at scale.At New Era youll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts access continuous training and enjoy competitive benefits. Driven by values like Community Integrity Agility and Commitment we nurture our people to deliver exceptional customer service.If you want to make an impact in a supportive growth-oriented environment New Era is the place for you. Apply today and help us shape the future of worktogether.New Era Technology offers: Full BenefitsMedicalDentalVision401K match28 PTO Days including company holidaysSUMMARY: AV Service Field Engineer are responsible for repairing and maintaining audiovisual and multimedia systems.HIERARCHY: AV Service Field Engineer reports directly to the Manager Field Services.PRIMARY DUTIES: The AV Service Field Engineer shall be responsible for but not limited to the following:Work to achieve 100% customer satisfaction 100% of the timePerform service calls troubleshoot and resolve problems with A/V systemsPerform preventative maintenance of contracted systemsLoad and test control codeLoad and tweak DSP filesQA systems after performing workTrain clients on use of A/V systemsAssist in systems installation when necessaryCrimp solder wire pull label terminate and other technical tasks associated with A/V systemsMaintain a professional appearance and attitudeResolve all customer service issues with managementMaintain all associated paperwork in a timely manner (timesheet expenses etc.)Follow system drawings and wiring detailsSubmit markups when neededVan inventory maintenance and appearanceFull compliance with companys policies and proceduresOther duties as deemed necessary by managementCOMPETENCY:Strong client and service focused mindset demonstrate excellent listening skills and the ability to understand customer issues.Understanding of how A/V systems function and how to diagnose and resolve problems within those systems.An ability to use discretion and good judgment with regard to sensitive or confidential information.Proficient with computers including audiovisual applications (Cisco AMX Crestron Poly etc.)Must have a clean driving recordAbility to work flexible hours and limited travelEXPERIENCE: A minimum of three years of related Audio-Visual experience and an AVIXA CTS designation or significant progress towards it.QUALIFICATIONS: To perform the job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.REQUIRED EDUCATION: High school diploma or equivalent.LANGUAGE SKILLS: EnglishPHYSICAL DEMANDS: Ability to drive a company van to client sitesAbility to stoop kneel bend at the waist and reach on a daily basisAbility to safely use ladders scaffolding and liftsRegularly use hands and fingers to handle control or feel objectsRegularly see details of objects that are less than a few feet awayRegularly speak clearly so listeners can understandRegularly understand the speech of another personFrequently work on projects that require deadlinesAbility to lift and carry up to 40 poundsWORK ENVIRONMENT: West Chester PA office warehouse and client sites.EXPECTED HOURS OF WORK: Business hours are Monday through Friday 8:00 AM to 5:00 PM. However required work hours may vary depending on business needs. Overtime is possible. Ability to work flexible hours is required.TRAVEL: 90% travel required to client sites within two hours. 10% travel to client sites further away with possible overnight stays.This job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee. Other duties responsibilities and activities may change or be assigned at any time with or without notice.EEO/AA StatementNew Era Technology provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race national origin religion pregnancy marital status gender identity age physical or mental disability or covered veteran status.In addition to federal law requirements Advanced AV LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training. New Era Technology Inc. and its subsidiaries (New Era we us or our) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide this we are also committed to providing you with a positive experience on our websites and while using our products services and solutions (Solutions).View our Privacy Policy here never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training certification equipment or any other purpose it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @. If you suspect fraudulent activity please contact us immediately at . Key Skills MobileIron,Robotics,Field Service,Mechanical Knowledge,Sonography,IP Networking,Schematics,Mechanical Engineering,Medical Imaging,Human Resources,Programmable Logic Controllers,Troubleshooting Employment Type : Full Time Experience: years Vacancy: 1