AWS Administrator at Dcode Talent LLC

Amazon Connect Administrator Work onsite in Parma OH at least 4 days per week with 1 remote day possible. Job Summary - Provide administrative support for Amazon Connect cloud-based contact center solutions. - Deploy configure and manage AWS virtual desktop infrastructure and call center solutions. - Integrate AI tools with AWS services to enhance customer engagement and operational efficiency. - Monitor system health performance and troubleshoot technical issues. - Implement and maintain security protocols and compliance standards within AWS environments. - Automate routine administrative tasks using AWS tools to improve efficiency. - Manage user access permissions and documentation of system configurations and procedures. - Collaborate with cross-functional teams to design implement and support scalable AWS-based solutions. - Continuously update skills to keep pace with evolving AWS technologies and industry best practices. - Communicate effectively with stakeholders providing technical support and guidance. - (Preferred) Utilize Zendesk for ticketing and incident management. Key Skills Hadoop,Microsoft Windows Server,Windows,Apache,Linux,SAN,Shell Scripting,System Administration,Administrative Experience,Scripting,Oracle,Troubleshooting Employment Type : Full Time Experience: years Vacancy: 1