AWS Technical Account Manager at Ingram Micro

Accelerate your career. Join the organization thats driving the worlds technology and shape the future.Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population we play a vital role in the worldwide IT sales channel bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach diverse solutions and services portfolio and digital platform Ingram Micro Xvantage set us apart. Learn more at Come join our team where youll make technology happen in surprising ways. Lets shape tomorrow - itll be a fun journey!This position is located in one of our offices in Miami FL Austin TX or Buffalo NY with the opportunity for a hybrid schedule with 2 days remote per week.Excellent opportunity for an experienced AWS Technical Account Manager to join our AWS Services Team and play a key role in supporting our continued growth plans. These plans aim to solidify our position as a leading global Services partner with AWS. Our TAMs contribute significantly to ensuring the success of key enterprise customers serving as a trusted advisor who helps enterprise customers optimize their use of AWS services. You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices and proactively keep your customers AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges and help them achieve the greatest value from AWS.Your role:Working in close collaboration with your assigned accounts along with the regional AWS sales leadership and technical team the core responsibilities of the role include but not limited to the following:Develop trusting relationships with your customers understanding their business needs technical challenges customers outcomes and business goalsMake AWS service improvement recommendations that fit with your customer strategy and architectureEvaluate analyze and present periodic reviews of operational performance to customersChampion and advocate for customer requirements with AWS (e.g. feature request)Participate in customer requested meetings (via phone)Leverage key customer resolution tools across all service groups to facilitate rapid resolution of customer concernsWork directly with the support team to ensure that customer issues are resolved as expediently as possibleProduce and update documentation as required for both internal and customer facing purposesPersonal Skills DevelopmentAn active and contributing member of our internal AWS technical communityBuild and maintain a strong relationship with partners and internal technical teamKeep up to date with current and future technologies products and strategiesBuild and enhance relationships with peersContinue development of TAM and technical skillsMaintain relevant vendor certificationsWhat you bring to the role:An AWS Technical Account Manager should have the following qualifications and experience:5 years in technical support service-desk or customer-facing IT roles.4 years hands on experience supporting AWS3 years of design/ implementation/ operations/ consulting with distributed applications experience3 years experience within a SaaS environment Technical Account Manager position managing or supporting software configurations and translation of client requirements3 years experience deploying configuring and troubleshooting software or networking equipmentTechnical Skills:Knowledge and experience with EC2 S3 IAM VPC CloudWatch RDS Lambda CloudFormation ELB Route 53In-depth knowledge of AWS services architecture and Well Architected FrameworkSoft Skills:Strong communication skills both written and verbal with the ability to build rapport with clients and stakeholdersAbility to adapt to changing client needs and business environments demonstrating flexibility and resilience in problem-solving.Strong presentation abilitiesEfficiently manages priorities both independently and in team environmentsDemonstrates sound decision-making while balancing multiple prioritiesExercises independent judgment and adheres to deadlines and schedulesStrong listening skills and the ability to tailor solutions to client requirementsTechnically minded continually learning new technologies to support client partner needsEducation and Certifications:Bachelors degree or equivalent within Information Technology Computer Science or related disciplineOne or more valid AWS certifications such as AWS Certified Solutions Architect AWS Certified SysOps Administrator or AWS Certified DevOps Engineer are required.# LI-SK1The typical base pay range for this role across the U.S. is USD $115600.00 - $196500.00 per year.The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidates primary work location pay grade and variable compensation plan. Individual base pay within each range depends on various factors in addition to primary work location such as complexity and responsibility of role job duties/requirements and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.At Ingram Micro certain roles are eligible for additional rewards including merit increases annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits paid time off parental leave a 401(k) plan and company match short-term and long-term disability coverage basic life insurance and wellbeing benefits among others.This is not a complete listing of the job duties. Its a representation of the things you will be doing and you may not perform all these duties.Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.Ingram Micro Inc. is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability age veteran status or any other protected category under applicable law.Required Experience:Manager Key Skills Business Development,Cement Plant,Business Support,Data Analysis,ASP Employment Type : Full-Time Experience: years Vacancy: 1 Yearly Salary Salary: 115600 - 196500