B2B Business Support Analyst (Mid) at TekWissen LLC

Overview: TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients world-wide. This client is a German multinational Pharmaceutical and biotechnology company and one of the largest pharmaceutical companies in the world headquartered in Leverkusen and areas of business include pharmaceuticals; consumer healthcare products agricultural chemicals seeds and biotechnology products. Job Title: B2B Business Support Analyst (Mid) Location: Creve Coeur MO 63141 Duration: 12 Months Job Type: -Temporary Assignment Work Type: Hybrid Shift: Monday-Friday 7:00am - 6:00pm CST Job Description: Provide system related activities in support of B2B customers which includes monitoring coordination escalation and issue resolution. Work directly with the client Crop Protection Seed Applied Solutions Retailers Distributors and business partners to support and implement B2B solutions. Overview: This position will be seated on the Campus. Understanding of how to determine business data requirements based on needs across multiple systems that support the B2B program Log issues / requests into the ticketing system and proactively monitor / update any open items Independently troubleshoot and resolve basic and advanced technical issues over the phone and via email Provide consultation and problem resolution to customers and 3rd party system providers for testing and production issues. Collaborate with internal stakeholders to identify action items Organize facilitate and report on progress of projects or activities Assist with tracking and organizing tasks to support and accomplish program objectives Provide clear and timely communication to internal and external stakeholders Develop comprehensive documentation Utilize various software systems and technical tools and ability to easily transition between the systems. Assure quality standards are met or exceeded Assist with change management activities Education of stakeholders on new and existing processes and help promote best practices Competency & Skill Requirements: Technical experience and knowledge of SAP APIs Json B2B standards etc. Expertise in critical thinking and problem-solving skills Business acumen and general supply chain knowledge Customer focused self-motivated and ability to take initiative to drive tasks to resolution Advanced proficiency in MS Excel Excellent analytical and troubleshooting skills with strict attention to detail Ability to successfully handle multiple projects and adjust priorities quickly Outstanding verbal and written communication skills Experience in the agriculture industry a plus SYSTEMS: SAP Salesforce Microsoft Office Webi/Business Objects Other Applicable Systems TekWissen Group is an equal opportunity employer supporting workforce diversity. Key Skills Law Enforcement,Corporate Strategy,ABB,Corporate Development,Data Analysis,Art Employment Type : Full Time Experience: years Vacancy: 1