BA/Operations Manager (Hartford) at Softworld, a Kelly Company

Job Title: BA/Operations ManagerJob Location: Hartford NC 06118 Onsite Requirements:SharePoint/.NetJira or comparable defect management toolsStakeholder management skills Job Description:The Business Analyst / Operations Manager (BA/Ops Manager) will support migration readiness and operational stability for business-critical applications moving from SharePoint to a custom .NET platform.This role ensures continuity of service, oversees maintenance, coordinates testing, manages issue resolution, and leads communication between technical teams, business stakeholders, and the migration program.The position plays a key role in ensuring readiness validation and successful transition of reporting and operational processes.Key Responsibilities: Project Coordination & OversightOversee schedule, activities, and status reporting for readiness and maintenance workstreams.Serve as primary liaison between the migration team, developers, administrators, and business units.Maintain clear communication of timelines, risks, blockers, and progress.Migration Readiness & AssessmentConduct and document readiness assessments for each application, including data quality, system dependencies, and process fit for migration.Develop and maintain the Migration Readiness Assessment Report.Operations & MaintenanceManage day-to-day operations of existing SharePoint applications.Perform configuration updates and ensure uninterrupted business operations until final migration.Ensure timely remediation of issues through defect management tools (EQSL, Jira).Testing & ValidationCoordinate development of test plans, test cases, and validation procedures.Facilitate pre-migration and post-migration testing activities, documenting outcomes and defects.Support user acceptance testing (UAT).Stakeholder EngagementWork closely with business partners to validate requirements, readiness criteria, and reporting needs.Facilitate workshops, walkthroughs, and milestone reviews.Reporting & DocumentationMaintain quarterly maintenance logs, defect logs, and testing documentation.Contribute to the Final Readiness Package and handoff documentation.Qualifications:5+ years of experience as a Business Analyst, Operations Manager, or similar role.Experience supporting migration or system modernization projects (SharePoint, .NET preferred).Strong understanding of testing processes, documentation, and operational support.Familiarity with EQSL, Jira, or comparable defect management tools.Excellent communication, organizational, and stakeholder-management skills.Ability to coordinate cross-functional teams under tight timelines. **3rd party and subcontract staffing agencies are not eligible for partnership on this position. 3rd party subcontractors need not apply. This position requires candidates to be eligible to work in the United States, directly for an employer, without sponsorship now or anytime in the future**