Technology Support I Bilingual Spanish or Portuguese at JPMorganChase

DescriptionEmbark on a dynamic career in tech support where your skills contribute to maintaining world-class technology solutions to ensure a seamless user experience.As a Technology Support I team member in the Payments Solutions Center group you will ensure the operational stability availability and performance of our production application flows. Be part of the team responsible for troubleshooting maintaining identifying escalating and resolving production service interruptions for all internally and externally developed systems ensuring a seamless user experience. Specifically you will provide 24/7 support to clients that leverage digital end-to-end solutions that help them manage their business and working this role you will serve as a primary support contact for internal and external clients utilizing various digital channels and Host to Host based services for both transaction initiation and reporting. You will be required to manage interactions with business partners at all levels and across multiple lines of business. You will also be responsible for ensuring daily tasks are completed.Job responsibilitiesOwn/Manage work queues (phone/email/internal case) required daily tasks and established service level agreements and troubleshoot and investigate client technical and transactional inquiriesProactive outreach to clients and internal partners to address processing errors or in support of platform changesTroubleshoot production application flows to ensure end-to-end application or infrastructure service delivery to support business operationsAssist in the improvement of operational stability and availability through participation in problem managementAssist in monitoring production environments for anomalies and address issues using standard observability toolsIdentify and document basic issues and potential solutions for business and technology stakeholdersSupport the management of incidents problems and changes in technology applications or infrastructure and escalate in compliance with firm policy and processesRequired qualifications capabilities and skills1 years of experience or equivalent expertise in troubleshooting resolving and maintaining information technology servicesFlexibility to work in a 24/7 hybrid work environment across various shifts starting from 7 am - 12 pm Monday through Friday1 years of Customer Service experienceFamiliarity with applications or infrastructure in a large-scale technology environment on-premises or in the public cloudProven written and oral communication skills with an ability to communicate and interact with various levels and translate complex requirements into simple guidancePreferred qualifications capabilities and skillsBilingual - fluency in either Spanish/English or Portuguese English1 years of technical support experienceExposure to one or more general-purpose programming languages or automation scriptingExposure to Information Technology Infrastructure Library (ITIL) framework Key Skills Computer Science,SQL,Active Directory,Customer Service,Incident Management,Access Points,OS,Asset Management,Linux,VPN,User Accounts,Desktop,Backup,Technical Support,Application Support Employment Type : Full-Time Experience: years Vacancy: 1