National Support Center Rep at Six Flags Corporate

Summary: The Six Flags National Support Center is the go-to resource for our guests. The purpose of this position is to provide fast, friendly, out-going service to members at all Six Flags properties. Support Center Representatives will engage with guests from all across the country!Availability:* 8 am to 5pm, 11am-8pm, and 4pm to 1am shifts.* Full week schedule available, weekends required.* Tuesdays & Wednesdays off or Wednesdays & Thursdays off.You'll contribute to our mission by:* Supporting the Six Flags Mantra - Friendly, Clean, Fast, and Safe Service* Talking with guests and answering questions regarding park policies and procedures* Resolving guest complaints and concerns in a friendly and professional mannerYou'll do it with your:* Proficiency in computer skills in Microsoft Office and Windows OS are required* Basic to intermediate Salesforce's experience* Ability to communication via phone, chat and email to resolve concerns* Strong work ethic, attention to detail, and a commitment to safety* Ability to interact in a professional and positive manner* Problem-solving skill* Excellent written and verbal communication skills* Sense of urgency and fun* Friendly, outgoing personality, and ability to address guest concerns with empathy* Ability to read, speak, write, and understand the English language