Banquet Manager | Full-Time | Pasadena Convention Center & Auditorium (CA) at Oak View Group

Oak View GroupOak View Group is the global leader in venue development management and premium hospitality services for the live event industry. Offering an unmatched 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential highest attended arenas convention centers music festivals performing arts centers and cultural institutions on the planet.Position SummaryThe Banquet Manager position supports the Director of Operations and may oversee service teams ranging from small groups of ten guests to large-scale events serving hundreds. Service styles may include retail concessions hosted/no-host bars casual to formal banquets passed cocktails and hors doeuvres buffets and fully synchronized multi-course meals. The Banquet Manager plays a direct role in pre-planning logistics set-up service execution break-down and post-event cleanupThis position provides leadership support and assistance with Catering Bar and Retail activities. The Banquet Manager will independently initiate and authorize all employment actions such as hiring termination suspension discipline promotion and transfer. The Banquet Manager will actively manage employee relations to maintain a positive cooperative and compliant work environment.The primary goals of this role are to support overall profitability and ensure exceptional guest satisfaction by maintaining high standards of customer service safety cleanliness and sanitation. Success in this position requires open availability professional presentation outstanding interpersonal skills strong self-direction and a solid technical aptitude.This role pays an annual salary of $59241-$74052Benefits for Full-Time roles: Health Dental and Vision Insurance 401(k) Savings Plan 401(k) matching and Paid Time Off (vacation days sick days and 11 holidays)This position will remain open until March 6 2026.About the VenueThe Pasadena Convention Center is a campus-style meetings and events complex in Pasadena California offers 130000 sq. ft. of meeting space.ResponsibilitiesDemonstrate and uphold OVGs guest service standards.Ensure a complete understanding of event flow needs and staff assignments.Provide clear instruction and expectations during pre-shift meetings.Maintain strong customer focus and attention to detail throughout all tasks.Actively participate in all phases of catered events: pre-planning set-up service breakdown and cleanup.Direct vendors and set-up personnel as needed.Provide ongoing direction supervision coaching and mentorship to hourly staff.Manage all aspects of employee relations ensuring a positive and compliant work environment.Independently authorize employment actions in accordance with company policy.Assist with ongoing training development and supervision of full-time and hourly employees.Document employee performance and attendance issues per company standards.Generate event employee schedules and verify employee time as required.Support the effective management of Catering Bar and Concession operations.Ensure total compliance with all alcohol service policies; monitor service during events and report any issues immediately.Troubleshoot Point-of-Sale (POS) system issues including both hardware and software.Assist with pre-planning logistics including staffing rental needs pull sheets timelines diagrams banquet packets catering signage menu descriptors and post-event recap reports.Monitor product quality and ensure a high level of guest satisfaction.Communicate effectively with clients event planners culinary teams hourly staff and management.Participate in fostering strong working relationships across all departments.Maintain professionalism in all written and verbal communication.QualificationsAssociates degree (A.A.) or equivalent from two-year College or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.3-5 years related experience in catering and retail.Knowledge of Fire Safety Regulations and venue capacity loads.Knowledge of principles and techniques used in advancing planning coordinating and servicing a variety of wedding social and corporate events. Familiar with inventory cost control and menu planning.Basic computer proficiency: E-mail Excel Word Outlook Schedule.Working knowledge of Point of Sale and timekeeping systems.Cash handling abilities; basic math skills including significant number manipulation.Ability to work on a variable work schedule (including evenings and weekends Holidays as required) depending upon event and business requirements.Good verbal and written communication skills.Strengthened by our Differences. United to Make a DifferenceAt OVG we understand that to continue positively disrupting the sports and live entertainment industry we need a diverse team to help us do it. We also believe that inclusivity drives innovation strengthens ourpeople improves ourservice and raises ourexcellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve and this is the reason we are committed to amplifying voices from all different backgrounds.Equal Opportunity EmployerOak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including but not limited to veteran status uniform service member status race color religion sex national origin age physical or mental disability genetic information or any other protected class under federal state or local law.Required Experience:Manager Key Skills Abinitio,Administration And Accounting,Android,Bid Management,Inventory Management,Embedded C Employment Type : Full-Time Experience: years Vacancy: 1 Monthly Salary Salary: 59241 - 74052