BDC Agent / Call Center Representative at Performance Toyota

Performance Toyota Fairfield Bdc Agent

Performance Toyota Fairfield is a 15-Time President's Award Winner, recognized for outstanding customer service and guest satisfaction. We believe diversity of thought, background, and experience drives innovation and success. Join us as we shape the future of our industry!

Performance Toyota Fairfield is hiring for full-time BDC agent positions with flexible schedules. If you wake up each morning with a smile and enjoy communicating via phone, email, instant messaging, or social media, this opportunity is perfect for you!

$15.00 per hour + commission!

Flexible hours available, (mornings, afternoons, evenings, and weekends)

40-hour work schedule

Bi-lingual is a plus but not required

Paid PTO time off

401k retirement plans with generous company match

Medical insurance

HSA and FSA plans

Dental care

Vision coverage

Short- and long-term disability

Life insurance

Critical illness insurance

Hospital indemnity insurance

Accident insurance

Grief counseling

Living will preparation

Generous employee discounts on vehicles, parts, and services

Responsibilities:

Provide customer assistance via phone, email, and chat.

Convert customer inquiries into appointments.

Maintain knowledge of inventory and services.

Follow up on leads and nurture customer relationships.

Document customer interactions in CRM.

Collaborate with team to achieve departmental goals.

Qualifications:

High school diploma or equivalent, but not required.

Customer service experience preferred.

Excellent verbal and written communication skills.

Detail-oriented with strong organizational skills.

Proficient in computer systems and software.

Motivated team player in fast-paced environment.

Valid driver's license with clean driving record.

Performance Toyota Fairfield is a drug-free workplace.