BDC Manager at AM Ford

Job DescriptionJob DescriptionPosition Overview: The BDC Manager will be responsible for overseeing and optimizing the daily operations of the Business Development Center. You will lead a team of BDC representatives, ensuring that they are efficiently generating leads, setting appointments, and providing high-quality customer interactions. This position requires strong leadership skills, an understanding of sales processes, and a focus on customer satisfaction.Key Responsibilities:Manage and supervise the BDC team to ensure the efficient and effective execution of all sales and customer service initiatives.Develop and implement strategies to increase lead generation, conversion rates, and overall sales performance.Monitor and evaluate the performance of the BDC team using key metrics such as call volume, lead quality, appointment setting, and customer satisfaction.Provide ongoing training, coaching, and motivation to BDC staff to meet and exceed individual and team targets.Collaborate with other departments, such as sales and marketing, to ensure smooth communication and alignment of goals.Handle inbound and outbound customer inquiries via phone, email, and chat, ensuring high levels of professionalism and responsiveness.Review and report on key performance indicators (KPIs) and implement corrective actions as needed to achieve business objectives.Foster a positive work environment focused on teamwork, accountability, and continuous improvement.Requirements:Proven experience in a BDC or sales management role, preferably in the automotive industry.Strong leadership, coaching, and mentoring skills with the ability to motivate a team to achieve sales and performance goals.Excellent communication skills, both written and verbal.Ability to analyze performance data and develop strategies to improve results.Highly organized with strong time management skills and attention to detail.Proficient in CRM software, MS Office Suite, and other relevant tools.Customer-focused mindset with a passion for delivering exceptional service.Ability to thrive in a fast-paced, target-driven environment.Preferred Qualifications:Bachelor's degree in Business Administration, Marketing, or related field (preferred).Previous experience in a management role within a call center or customer service environment.Knowledge of digital marketing strategies, including social media and email campaigns.What We Offer:Competitive salary with performance-based bonuses.Health, dental, and vision insurance.Paid time off and holidays.Career advancement opportunities in a growing company.A dynamic and supportive work environment.How to Apply: Please submit your resume and a cover letter outlining your qualifications and why you would be a great fit for the BDC Manager position!