BDC Manager at Ford of Harvey

SUMMARYLooking for a aBDC Manager to join our growing sales department. Youll work closely with upper management as well as the sales associate to ensure the business needs are met.WE OFFER:Health Dental Medical401KPaid Time OffRESPONSIBILITIESCreate maintain and measure the internet and business development processes (for both sales and service)Manage a group of customer service representatives in a call center environmentDevelop and maintain the new hire and interview processes for all BDC reps/appointment coordinatorsCultivate engaged intelligent and consistent staffAttract potential clients and retain current clientele by answering product and service questions received via phone and/or internetContribute to high scores for the manufacturers customer satisfaction index (CSI)Strive for continual improvement in the BDC and the company as a whole. Give recognition when it is earnedHold yourself and others to high moral and ethical standards and conduct yourself with honesty and integrityREQUIREMENTSDigital marketing experience is requiredPrevious dealership experience is a huge plusSuperior communication skills both oral and writtenStrong email and phone presence is necessaryExceptional leadership skillsEnthusiastic with high energy throughout the sales workdayOutstanding organizational skillsAbility to stay strong and calm in a stressful environment; must thrive under pressureMust be willing to submit to a background check to employment.About the DealershipMills Auto Group understands rapid growth in the automotive space. Family-owned and operated for the past 13 years we are proud to have grown from 1 store to 13. Most of our team of dedicated and motivated leaders have been with us since the beginning most starting in entry-level roles themselves. We understand the importance of employee growth and promote from within often.In addition to career development at Mills Auto Group you are recognized for your accomplishments. We have quarterly and yearly employee appreciation events. We participate in Degrees at Work and fund our employees college education! We encourage you to get involved with our community outside of the office as well whether you choose to participate in the Boys and Girls Club Wounded Warriors or Support Future Leaders there is always an opportunity for our employees to help our community.We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws. Required Experience:Manager Key Skills Restaurant Experience,Customer Service,Employee Evaluation,Management Experience,Math,Employment & Labor Law,Sanitation,Leadership Experience,P&L Management,Mentoring,Supervising Experience,Restaurant Management Employment Type : Full-Time Experience: years Vacancy: 1