BDC Manager at Sanford

Job Summary:The BDC Manager at Classic Nissan - Sanford is responsible for overseeing and managing the Business Development Center (BDC) operations at the dealership. This is a full-time management role in the auto industry that offers a competitive base salary along with commission opportunities. The BDC Manager will play a critical role in driving sales and enhancing the customer experience at the dealership.Compensation & Benefits:This is a full-time base plus commission position with a comprehensive benefits package including health dental and vision insurance 401(k) vacation-paid time off and employee discounts on vehicles and services.Responsibilities:- Oversee and manage the BDC operations at Classic Nissan - Sanford- Lead a team of BDC representatives and ensure they are meeting goals and providing excellent customer service- Develop and implement strategies to drive sales and improve customer satisfaction- Monitor and track BDC metrics and report results to dealership management- Train and onboard new BDC representatives providing ongoing training and development for the team- Collaborate with other departments such as sales and service to ensure a seamless customer experience- Utilize CRM systems and other technology to manage and track customer interactions and sales leads- Ensure compliance with all dealership policies and proceduresRequirements:- Previous experience in a BDC management role within the auto industry preferred- Proven track record of meeting and exceeding sales goals- Excellent leadership and communication skills- Strong understanding of CRM systems and technology used in BDC operations- Ability to work in a fast-paced environment and adapt to changing priorities- Customer-focused mindset with a passion for providing exceptional service- Proficient in Microsoft Office and other technology systems- High school diploma or equivalent bachelors degree preferredWe are an Equal Opportunity Employer and a Drug Free Workplace.About the DealershipMills Auto Group understands rapid growth in the automotive space. Family -owned and operated for the past 19 years we are proud to have grown from 1 store to over 35. Most of our dedicated and motivated leaders have been with us since the beginning most starting in entry-level roles themselves. We understand the importance of employee growth and promote from within often.Required Experience:Manager Key Skills Restaurant Experience,Customer Service,Employee Evaluation,Management Experience,Math,Employment & Labor Law,Sanitation,Leadership Experience,P&L Management,Mentoring,Supervising Experience,Restaurant Management Employment Type : Full-Time Experience: years Vacancy: 1