BDC Team Lead at Apple Ford Shakopee

Company: Apple Autos (Top Minnesota Workplace)Compensation: $20-22 Plus up to $1250 in Bonus can be earned monthlyAre you looking for a company that Supports You and Your Career Goals Encourages You to Make a Difference and helps you Champion Your Lifelong Journey Then you need to look at Apple Autos.Apple Autos is a 6-brand 7 location automotive company founded on the belief that people come before profit. Our Vision is to be Famous for Extraordinary Customer Experiences with People who are Empowered to Create Growth and Loyalty for a Lifetime.We are seeking a motivated and service-oriented Business Development Team Lead to support our Fixed Operations call center. This role is pivotal in driving agent performance enhancing customer experience and supporting operational excellence. The ideal candidate will be a proactive leader who thrives in a fast-paced environment and is passionate about team development and process improvement.Apple Autos believes in The Value of our people and The Value of ongoing improvement therefor we offer training programs scholarships tuition reimbursement and career growth and development opportunities. What you will do:Provide consistent hands-on support to Business Development Center (BDC) agents.Aid in driving agent performance through coaching feedback and performance monitoring.Assist in on boarding and training of new team members to ensure a smooth transition and strong foundation.Support the Business Development Manager in daily operations and strategic goal achievement.Ensure customer expectations are met throughout the service process.Deliver timely and accurate reporting to support decision-making and performance tracking.Handle complex or sensitive customer inquiries and resolve issues with professionalism.Assign outbound tasks and monitor follow-through to ensure productivity.Ensure timely and appropriate responses to customer and prospect emails.Uphold and enforce all company policies and procedures.What we are looking for:Previous experience in a call center or customer service leadership role preferred.Strong communication and interpersonal skills.Ability to lead motivate and develop a team.Detail-oriented with strong organizational and problem-solving abilities.Proficient in reporting tools and CRM systems is a plus.BenefitsCompetitive PayFlexible Working HoursAdvancement OpportunitiesScholarships Tuition Reimbursement Growth and Development PlansProfessional and Respectful Work EnvironmentMedical Vision Dental Health Savings Account Flexible Spending AccountCompany Paid Life Insurance along with Voluntary Life and DisabilityHealth Club ReimbursementNew and Used Vehicle Parts and Service DiscountsVacation Holiday Volunteer Time Off401k with a Company Matching ContributionEmployee Assistance programsWhy Work for Apple AutosWe strive to make a positive impact in our world you will get the opportunity to give back.Internal promotions we offer our employees the opportunity to advance internally.We encourage teamworkpositivity and kindness.Learning and development programs are availableWe empower our employees to do what is best for our customers and other employees.Continually giving back to our employees for all their hard work that does not go unnoticed.We offer a variety of fun events to say thank you to our most important assets our amazing employees.EEO Statement:We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws. Key Skills Law Enforcement,ABB,Marine Biology,Filing,Automobile,AV Employment Type : Full-Time Experience: years Vacancy: 1 Monthly Salary Salary: 20 - 22