Benefits and Leave Operations Manager at TekWissen LLC

Overview: TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients world-wide. The below client is the champion of great services connecting more than 100000 brands with customers over telephony chat email messaging social channels communities review sites and help centers. Job Title: Benefits and Leave Operations Manager Location: Madison WI 53703 Duration: 8 Months Job Type: Temporary Assignment Work Type: Remote Job Description: Client is in search of a Benefits and Leave Operations Manager to support leave escalations/ cases and implement projects aimed at elevating the overall employee experience and efficiency optimization of current leave programs and associated benefits operations. This would include but not limited to process automation technology implementation systems integration re-designing ways-of-working operations team enablement and vendor reviews taking an AI-first approach to benefits administration as much as possible. Duties and Responsibilities: Collaborate with relevant stakeholders to evaluate current processes and employee experience understand pain points gaps identify improvement opportunities and implement effective solutions In partnership with the People Services and Payroll teams analyze current administration processes to identify and implement improvements opportunities Evaluate effectiveness of current technology solutions (including data feeds) used in current leave administration process to identify and address opportunities Engage with vendors on leave program operations process and management effectiveness to identify efficiencies integrations and SLA changes to deliver service aligned with our strategy and values. Evaluate existing leave administration processes for compliance and consistency and work with internal and external stakeholders to make necessary adjustments Engage with leave and TPA vendors responding in a timely and professional manner escalating on topics when necessary and appropriate Serve as an escalation point for leave management related issues raising unresolved or escalated issues to HR leadership and/or the vendor as applicable Maintain confidentiality of employee communications medical documentation and files while maintaining the accuracy integrity and confidentiality of sensitive company and employee data. Create and maintain accurate tracking of key metrics reporting on leaves trends and escalations Develop understanding of other company benefits available to employees on leave as well as any financial responsibilities i.e. benefits premiums they will incur while on leave. Skills: Experience in Benefits or Human Resources demonstrating the ability to perform the role at level typically seen with 7 years of professional working experience. Knowledge of global statutory leave/ benefits requirements. Knowledge of global government regulations related to leave/ benefits programs including EEOC ADA HIPAA GDPR requirements. Excellent analytical problem-solving and decision-making abilities. Excellent interpersonal interaction skills with a customer-focused and collaborative mindset. Strong written and verbal communication skills Experience managing vendor relationships. Experience working with vendors providing administration of leave disability and accommodations Strong attention to detail. Strong cultural awareness and appreciation for diverse employee backgrounds. Proficiency in process design Proficiency in HRIS (Workday) and benefits administration software Adaptable and flexible with the ability to respond to changing priorities in a fast-moving environment/ industry. Strong growth mindset and learning agility Ability to take a creative approach towards problem solving Education: Bachelors degree in Human Resources Business or a related field OR equivalent experience and practical knowledge TekWissen Group is an equal opportunity employer supporting workforce diversity. Key Skills Vendor Management,Fmla,HIPAA,Analysis Skills,Benefits Administration,HRIS,Filing,Payroll,Employment & Labor Law,ADP,Human Resources,Workday Employment Type : Full Time Experience: years Vacancy: 1