Benefits Coordinator II at Christiana Care Health Services

Job DetailsAre you looking to work for a company as a Coordinator that is based on excellence and love Then this is the position you need to check out!ChristianaCare is one of the countrys most dynamic healthcare organizations centered on improving health outcomes making high-quality care more accessible and lowering healthcare costs. ChristianaCare includes an extensive network of outpatient services home health care urgent care centers three hospitals (1299 beds) a free-standing emergency department a Level I trauma center and a Level III neonatal intensive care unit a comprehensive stroke center and regional centers of excellence in heart and vascular care cancer care and womens health. It also includes the pioneering Gene Editing Institute and was rated by IDG Computerworld as one of the nations Best Places to Work in IT. ChristianaCare is a nonprofit teaching health system with more than 260 residents and fellows. It is continually ranked by U.S. News & World Report as the Best Hospital. With the unique CareVio data-powered care coordination service and a focus on population health and value-based care ChristianaCare is shaping the future of health care.ChristianaCare OffersFull Medical Dental Vision Life Insurance etc.Two retirement planning offerings including 403(b) with company contributionsGenerous paid time off with annual roll-over and opportunities to cash out12-week paid parental leaveIncredible Work/Life benefits including annual membership to access to backup care services for dependents through retirement planning services financial coaching fitness and wellness reimbursement and great discounts through several vendors for hotels rental cars theme parks shows sporting events movie tickets and much more!About this PositionChristianaCare is searching for a Benefits Coordinator to be responsible for the day-to-day administration and support of employee benefits programs. This role serves as a key point of contact for caregivers (active and retirees) and their dependents and also ensures a positive experience by providing timely and accurate information and by resolving benefit-related issues.Principal duties and responsibilities:Respond to and resolve caregiver benefit inquiries issues and concerns in a timely fashion.Handle cases in Service Now system and assist the Caregiver Service Center to close cases in a timely manner.Utilize knowledge base system to research and give accurate information and assist caregivers in making informed benefit choices.Assist caregivers with onboarding offboarding enrollments and changes related to benefits.Attend and assist with in-person benefits events (Benefits Fairs New Hire Orientation etc).Maintain accurate caregiver benefit records in WorkDay by performing audits to ensure that data recorded and entered is accurate timely and made according to internal procedures.Work with third-party vendor partners to address enrollment errors eligibility issues and claims concerns.Support the communication of annual open enrollment.Ensure compliance with applicable federal state and local laws and regulations (e.g. ERISA HIPAA ACA COBRA).Education and experience requirements:High School diploma or equivalent or higher relevant education required. Associates or Bachelors degree in business or related field preferred.Two years experience in benefits related field.Three years experience in general office work requiring analysis and judgment in processing data according to policy procedure and practices.An equivalent combination of education and experience may be substituted.Hourly Pay Range: $25.52 - $38.28This pay rate/range represents ChristianaCares good faith and reasonable estimate of compensation at the time of posting. The actual salary within this range offered to a successful candidate will depend on individual factors including without limitation skills relevant experience and qualifications as they relate to specific job requirements.Christiana Care Health System is an equal opportunity employer firmly committed to prohibiting discrimination whose staff is reflective of its community and considers qualified applicants for open positions without regard to race color sex religion national origin sexual orientation genetic information gender identity or expression age veteran status disability pregnancy citizenship status or any other characteristic protected under applicable federal state or local law.Post End DateNov 21 2025EEO Posting StatementChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family including health insurance paid time off retirement an employee assistance program. To learn more about our benefits for eligible positions visit Experience:IC Key Skills Sales Experience,Microsoft Office,Customer Service,Communication skills,Microsoft Outlook,Microsoft Word,Business Management,Benefits Administration,Microsoft Excel,Insurance Sales,Customer relationship management,Human Resources Employment Type : Full-Time Experience: years Vacancy: 1 Monthly Salary Salary: 25 - 38